Project Coordinator à Grande-Bretagne

Are you passionate about protecting the environment and improving customer outcomes? We’re looking for a Flooding Project Manager to join our team on a permanent basis and help us deliver one of Thames Water’s most critical priorities—reducing flooding incidents and their impact on communities. This role is critical in driving performance and directly reducing flooding incidents—one of Thames Water’s core environmental and customer priorities. As part of the Environmental Performance team, you’ll lead initiatives that take a proactive, risk-based approach to tackling flooding and enhancing customer experience. You’ll manage projects from initial feasibility through to implementation, ensuring measurable outcomes and embedding sustainable improvements. Your work will directly inform discussions at Executive level, so delivering tangible results with accuracy and clarity is essential.

• Project Ownership: Lead flooding reduction initiatives from concept to completion, ensuring they are delivered on time, within scope, and to the expected quality using both agile and waterfall methodologies.
• Insight-Driven Planning: Use root cause analysis and data insights to assess feasibility, develop business cases, and shape the project scope.
• Stakeholder Collaboration: Work cross-functionally with internal teams to ensure project alignment with regulatory, environmental, and operational standards.
• Reporting & Communication: Provide regular, high-quality project updates, reports, presentations, and data analysis to stakeholders at all levels—including the Executive team.
• Change Management: Ensure all projects are business-ready and changes are effectively embedded across the organisation.
• Continuous Improvement: Lead initiatives to improve internal processes and the customer journey, using learning from previous incidents to prevent recurrence.

• A genuine passion for improving environmental outcomes and customer satisfaction.
• Strong planning, organisational, and communication skills (verbal and written), including report writing.
• Ability to influence and work collaboratively across all levels of the organisation.
• Lean Six Sigma qualification or demonstrable experience applying continuous improvement methodologies.
• Ideally a degree or higher-level qualification in an environmental or science discipline (or equivalent).
• Experience in delivery of sewer flooding mitigation solutions would be beneficial, however not essential.
• Excellent IT skills, particularly across the Microsoft Office suite.
• Full UK driving licence, with willingness to travel across Thames Water's operational area.

• Offering a salary up to £60,000 depending on skills and experience.
• Annual Leave 26 days holiday per year, increasing to 30 with the length of service (Plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.