Operations Analyst jobs in United Kingdom

The Adult and Children Safeguarding Care Coordinator plays a central role in supporting safe, effective and consistent safeguarding practice across the practice and PCN. The post holder will coordinate safeguarding processes for adults and children, ensuring safeguarding lists are accurate, actions are followed up, information is shared appropriately, and governance requirements are met.

The role supports Safeguarding Leads by maintaining oversight of safeguarding activity, coordinating meetings, audits and reporting, and ensuring compliance with local and national safeguarding guidance. The post holder will work closely with clinical teams, safeguarding leads, social care, and partner agencies to ensure safeguarding concerns are identified, recorded, escalated and reviewed in a timely and robust manner.

This is a non‑clinical but essential coordination and governance role within the multidisciplinary team.

Maintain accurate and up‑to‑date safeguarding registers and lists for both adults and children, ensuring regular review and follow‑up for safe practice.

Coordinate safeguarding processes.

Track and follow up new safeguarding referrals, including MARF, MARAC and MASH referrals, ensuring outcomes and actions are recorded and escalated appropriately.

Monitor safeguarding cases pending action, including awaiting MASH outcomes, case conference reviews or escalation decisions.

Coordinate regular safeguarding meetings, including preparing agendas, triaging cases prior to meetings, and ensuring all relevant internal and external attendees are informed and invited.

Record, disseminate and follow up actions from safeguarding meetings and reviews, ensuring accountability and timely completion.

Ensure safeguarding coding on clinical systems is accurate and aligned with local safeguarding guidance.

Standardise safeguarding reporting processes across the practice and PCN.

Support safeguarding audits and assurance work as required.

Ensure safe, accurate record keeping using SystmOne, including documentation of safeguarding discussions, meetings and reviews.

Support Safeguarding Leads by ensuring dedicated time is protected for complex case discussion, reflection and escalation.

The Safeguarding Coordinator is responsible for disseminating safeguarding information and delivering training to Safeguarding Administrators when processes are updated.

We are a Primary Care Network in our own right, which enables us to develop & shape the services we offer. The PCN is forward thinking and innovative, prioritising excellent patient care. The PCN has a friendly multidisciplinary team which includes: GP's, Nurses, Paramedics, Pharmacists, Physiotherapist, Care Home Co‑ordinator & Social Prescribers.

We endeavour to recognise the value of our team members individually & collectively & to encourage their personal & professional development. We are committed to providing an open, and supportive environment where all staff are comfortable sharing ideas & can expect to be provided with all the tools and support they need to enjoy working and succeeding. If you share our passion for the NHS, believe in the value of quality patient care & would like to join our friendly & hardworking team within a practice that cares about staff health & wellbeing, we would be delighted to hear from you.

Job Description for Adults and Children Safeguarding Care Coordinator

Job Title

Adults and Children Safeguarding Care Coordinator

Line Manager

Practice Manager Partner/Safeguarding Lead

Contract Type

Permanent

Working Hours

20 hours per week

Location

Working across 4 surgeries

Job Description

Purpose of the role

The Adult and Children Safeguarding Care Coordinator plays a central role in supporting safe, effective and consistent safeguarding practice across the practice and PCN. The post holder will coordinate safeguarding processes for adults and children, ensuring safeguarding lists are accurate, actions are followed up, information is shared appropriately, and governance requirements are met.

The role supports Safeguarding Leads by maintaining oversight of safeguarding activity, coordinating meetings, audits and reporting, and ensuring compliance with local and national safeguarding guidance. The post holder will work closely with clinical teams, safeguarding leads, social care, and partner agencies to ensure safeguarding concerns are identified, recorded, escalated and reviewed in a timely and robust manner.

This is a non‑clinical but essential coordination and governance role within the multidisciplinary team.

Main Responsibilities

Maintain accurate and up‑to‑date safeguarding registers and lists for both adults and children, ensuring regular review and follow‑up for safe practice.

Coordinate safeguarding processes relating to:

Children subject to Child Protection Plans

Looked After Children

Adults subject to Section 42 safeguarding enquiries or plans

Track and follow up new safeguarding referrals, including MARF, MARAC and MASH referrals, ensuring outcomes and actions are recorded and escalated appropriately.

Monitor safeguarding cases pending action, including awaiting MASH outcomes, case conference reviews or escalation decisions.

Coordinate regular safeguarding meetings, including preparing agendas, triaging cases prior to meetings, and ensuring all relevant internal and external attendees are informed and invited.

Record, disseminate and follow up actions from safeguarding meetings and reviews, ensuring accountability and timely completion.

Ensure safeguarding coding on clinical systems is accurate and aligned with local safeguarding guidance.

Support consistent, high‑quality information sharing in line with local safeguarding protocols and information governance requirements.

Standardise safeguarding reporting processes across the practice and PCN.

Support safeguarding audits and assurance work as required.

Ensure safe, accurate record keeping using SystmOne, including documentation of safeguarding discussions, meetings and reviews.

Support Safeguarding Leads by ensuring dedicated time is protected for complex case discussion, reflection and escalation.

The Safeguarding Coordinator is responsible for disseminating safeguarding information and delivering training to Safeguarding Administrators when processes are updated.

Key Tasks

1. Safeguarding List Management and Oversight

Maintain and regularly audit safeguarding lists, reviewing at least monthly (or more frequently when volumes increase).

Ensure safeguarding registers reflect current status and risk.

Proactively identify cases requiring follow‑up, escalation or review.

Flag safeguarding risks, delays or concerns to Safeguarding Leads.

2. Safeguarding Case Coordination

Receive and log safeguarding concerns raised by clinicians and staff.

Track referrals and outcomes from safeguarding teams and partner agencies.

Maintain clear safeguarding chronologies and case summaries.

Ensure safeguarding actions are followed up and documented.

3. Safeguarding Meetings and MDT Coordination

Coordinate regular safeguarding meetings.

Support triage of cases prior to meetings to prioritise risk and complexity.

Ensure appropriate internal and external attendees are informed and prepared.

Minute meetings accurately using SystmOne and agreed templates.

Track and chase actions following meetings.

4. Governance, Audit and Reporting

Support safeguarding audits and quality assurance work.

Ensure reporting is standardised and consistent.

Support preparation of safeguarding evidence for CQC inspections and internal reviews.

Assist in identifying learning themes and areas for improvement.

5. Information Governance and Coding

Ensure safeguarding coding is accurate and aligned with local guidance.

Support appropriate, lawful information sharing inline with safeguarding thresholds.

Maintain strict confidentiality and GDPR compliance at all times.

Additional Duties

In addition to the above duties you will also be expected to perform the below key activities in line with your job role:

Complete mandatory training in line with PCN policy and procedures

To participate in the staff appraisal process

To keep yourself updated on all matters relating to PCN policy

NHS Constitution

You are responsible for ensuring that the values outlined in the NHS Constitution are adhered to daily and any matters of concern are raised with your Line Manager or through the necessary processes within the PCN. You are responsible for delivering a compassionate, dignified and respectful service to patients at all times.

Duty of Candour

You must adhere to the principles of openness, transparency and the statutory duty of candour in your day to day work and conduct and encourage the same behaviours within the PCN.

Infection Control

The post holder is accountable and responsible for the prevention of healthcare associated infections by complying with all Infection Prevention & Control policies and procedures in line with legislation (Health Act 2006; Code of Practice for the Prevention and Control of Healthcare Associated Infections).

Health and Safety

All employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act(1974) to ensure that the agreed safety procedures are carried out to provide asafe environment for employees and visitors.

GDPR

The General Data Protection Regulation requires you to ensure compliance with all relevant policies and those procedures relevant to the area of work. The PCN will always seek to process your personal data in accordance with its obligations and your rights.

Confidentiality

Your attention is drawn to the confidential nature of information collected and used throughout the NHS. The unauthorised use of disclosure of patient, staff or other personal information is a dismissible offence. The unauthorised disclosure of information could also result in a prosecution for an offence, or action for civil damages, under the General Data Protection Regulation. You are required to observe the strictest confidence regarding any Confidential Information relating to work of the PCN, its patients and its employees.

Risk Management

All staff working in, or for the PCN have a responsibility for participating in the risk management programme. All post‑holders have a responsibility to assess all risks to systems, processes and environment and contribute to the clinical and corporate governance agendas as appropriate.

Safeguarding Duty

It is the responsibility of the postholder to be aware of and follow the legislation and guidance regarding Safeguarding Children and Adults. The post holder is responsible for ensuring they receive the appropriate level of Safeguarding training according to their role.

Information Technology

It is the responsibility of the postholder to have a level of IT competence relevant to their job role and will be expected to continue to keep their skills up to date as part of their Continuing Professional Development.

Changes to this Job Description

Post holders have a responsibility to discuss any significant job changes with their line manager at the time the change occurs and agree any permanent substantial change. The Job Description does not purport to be an exhaustive list of duties and responsibilities. The post holder will be expected to undertake additional duties as the requirements of the post change.

• Criteria: Experience
• Knowledge/experience of clinical medical systems
• Experience of working in the NHS and preferably General Practice
• Experience of communication with patients and vulnerable individuals
• Criteria Experience
• Experience coordinating safeguarding processes or case tracking
• Experience of maintaining registers, logs or complex lists
• Experience supporting safeguarding audits or reporting
• Experience using SystmOne or similar clinical systems

• Criteria other:
• Commitment to continuing professional development
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post)
• Legal Right to work in the UK
• Vaccinated or willing to be vaccinated for Hep B and other relevant employment vaccinations programmes
• A commitment to anti‑discriminatory practices in employment, training and service delivery
• A flexible and adaptable approach to maintain the consistent delivery of high quality services
• An understanding of Health and Safety

• Criteria: Knowledge
• Good organisational skills and methodical approach to managing a workload
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders community groups, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to actively listen, empathise with people and provide personalised support in a non‑judgmental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Criteria: Knowledge
• Understanding of Primary Care Services
• A good level of knowledge and understanding of medical terminology
• Knowledge of confidentiality in the workplace/information governance
• Skills and knowledge
• Understanding of adult and children safeguarding legislation
• Knowledge of CPP, CIN, LAC/CIC and Section 42 processes
• Understanding of MARF, MARAC and MASH
• Knowledge of safeguarding information sharing principles
• Knowledge of Safeguarding Vulnerable Adults policies and processes
• Ability to ensure accurate clinical coding
• Strong record keeping and documentation skills
• Understanding of equality, diversity and inclusion

• Criteria: Qualifications
• Good standard of education with 5 C/GCSEs or equivalent
• Criteria: Qualifications
• Evidence of continuing professional development

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.