PCN Operations and Digital Care Coordinator

Folkestone Hythe and Rural PCN; Hythe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community health network in England is seeking a PCN Operations and Digital Care Coordinator to enhance operational efficiency across practices. The role involves supporting clinicians, managing digital systems, and compiling reports for decision-making. Candidates should have a solid understanding of Primary Care, be experienced in administration, and possess excellent communication skills. This position offers the opportunity to work in a collaborative environment dedicated to innovative health solutions.

Qualifications

• Understanding of confidentiality, information governance and data handling principles.
• Experience supporting operational, administrative or business functions.
• Demonstrable commitment to professional and personal development.

Responsibilities

• Support efficient operational delivery across all PCN practices.
• Help monitor and review day-to-day operations.
• Provide administrative support to the PCN Board and Governance Committee.

Skills

Understanding of Primary Care

Experience managing competing workloads

Experience using Excel

Communication skills

Education

GCSE grade A* to C in English and Maths or equivalent

NVQ Level 3, Advanced level administrative qualification

Tools

Excel

Visio

Job description

PCN Operations and Digital Care Coordinator

The PCN Operations Co-ordinator plays a central role in supporting the smooth and effective day-to-day running of Folkestone, Hythe and Rural PCN services.

The PCN have utilised considerable resource and expertise to ensure all digital systems are in place to support clinicians and administrative staff to work seamlessly across our member practices.

We are one of the few PCN's across the country that have our own dedicated offices, where the whole team can work together in a friendly office environment.

We are a PCN known to have an innovative and transformational approach to its patients.

This is a really exciting time for us, as we strive to lead the development of Integrated Neighbourhood Teams within Primary Care Networks.

Main duties of the job

The post holder will work across all PCN practices and as part of the wider multi-disciplinary PCN team to support efficient operational delivery.

About us

Folkestone, Hythe and Rural Primary Care Network is an innovative, friendly and forward thinking group. We are located in the historical South Kent Coast of the Garden of England (Kent). General Practice is changing at pace and we see this as a positive and opportunistic challenge.

Our PCN includes 7 practices with a combined list size of approx 52,000 patients.

We are proud and enthusiastic to be an inventive front runner in the development of Integrated Neighbourhood Team working.

Job responsibilities

The post holder will work across all PCN practices and as part of the wide multi-disciplinary PCN team to support efficient operational delivery.

Help monitor, assess and review day-to-day operations to support efficient and effective PCN functioning.

Support the PCN with day to day digital support, including but not limited to setting up new user accounts, clinical templates, appointment schedules and supporting PCN staff in resolving digital problems.

Support the PCN with audits of services, contributing to service improvement and reporting requirements for the Governance Committee and other PCN meetings.

Produce and run regular operational, performance and activity reports for the Operational lead to support planning and decision-making.

Provide administrative support to the PCN Board and PCN Governance Committee and other meetings as required.

Work with the Clinical Director and Business Manager to support agenda planning and meeting preparation.

Attend meetings, take accurate formal minutes, and maintain up-to-date action logs.

Coordinate production and submission of meeting papers, ensuring deadlines are met.

Assist with the forward planning of governance meetings across the year.

Build good working relationships across practices to support coordinated delivery of PCN activity.

Demonstrate flexibility and adaptability to meet changing priorities within a dynamic operational environment.

Provide telephone cover during annual leave, sickness or peak demand periods, including answering incoming calls, booking appointments, taking messages and signposting patients appropriately.

Assist in the coordination of MDT meetings, including preparation, minute-taking where required, and the tracking and follow-up of agreed actions.

Take responsibility for reviewing staff training compliance, ensuring all mandatory and role-specific training is completed, up to date, and that all certificates are recorded and logged accurately.

Monitor the finance inbox, ensuring invoices are identified promptly and accurately added to the payment tracker for review and payment.

Process service claims and invoices accurately and in a timely manner.

Maintain and update staff contact lists, distribution groups and communication records to ensure information remains accurate and up to date.

Communication and Relationship Skills

Act as a consistent point of contact for PCN colleagues, providing timely operational information and supporting coordination of activities.

Coordinate and attend PCN meetings, providing clear feedback and updates as required.

Record, minute and monitor outcomes and actions from meetings inline with governance standards.

Maintain effective working relationships with practice teams, PCN staff and external partners to support joined-up working.

Communicate professionally, including handling difficult or sensitive information when required.

Person Specification

Knowledge and Understanding

• Understanding of Primary Care, GP practices or the wider NHS landscape
• Understanding of how multi-practice or multi-organisation working operates
• Knowledge of operational processes, administration workflows or service coordination
• Understanding of confidentiality, information governance and data handling principles
• Understanding of PCN governance, DES requirements or NHS programme delivery
• Awareness of performance metrics, dashboards or organisational reporting

Experience

• Experience supporting operational, administrative or business functions
• Experience in working within a GP practice or primary care setting
• Experience managing competing workloads and working independently
• Experience of partnership or collaborative working across multiple teams or organisations
• Experience collecting data, producing reports or supporting audit processes
• Experience supporting formal meetings, including preparing agendas and taking minutes
• Experience using Excel, Visio or similar tools for planning, mapping or reporting
• Full driving licence and access to a vehicle, with ability to travel across locality where required
• Experience of implementing or supporting service improvements
• Experience in an NHS, local government or similar public-sector environment
• Experience working in a role with governance, compliance, reporting or project coordination responsibilities

Qualifications

• GCSE grade A* to C (9-4) in English and Maths or equivalent
• NVQ Level 3, Advanced level administrative qualification or equivalent
• Demonstrable commitment to professional and personal development
• Willingness to work towards further educational qualifications required for the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.