PCN Operations and Digital Care Coordinator

NHS; Hythe; On-site; GBP 22,000 - 30,000; Full time

Job summary

A Primary Care Network is seeking a PCN Operations Co-ordinator to support the effective running of services in the Folkestone and Hythe area. Responsibilities include operational delivery, digital support for staff, and administrative support for governance meetings. The ideal candidate will have experience in primary care settings, possess strong communication skills, and have relevant qualifications in administration. This role is pivotal in enhancing patient care through efficient operational processes.

Qualifications

• Understanding of NHS landscape and multi-organisation working.
• Experience in GP practice or primary care settings.
• Commitment to professional development.

Responsibilities

• Support operational delivery across PCN practices.
• Provide day-to-day digital support.
• Assist with meetings and take minutes.
• Monitor finance inbox for invoices.

Skills

Understanding of Primary Care

Effective communication

Data handling principles

Operational processes

Education

GCSE grade A* to C in English and Maths

NVQ Level 3 in Administration

Tools

Excel

Visio

Job description

Job Summary

The PCN Operations Co-ordinator plays a central role in supporting the smooth and effective day-to-day running of Folkestone, Hythe and Rural PCN services.

The PCN has utilised considerable resource and expertise to ensure all digital systems are in place to support clinicians and administrative staff, working seamlessly across our member practices. We are one of the few PCN's across the country that have our own dedicated offices, where the whole team can work together in a friendly environment.

We are a PCN known for a highly innovative and transformational approach to patient care, and this is an exciting time as we lead the development of Integrated Neighbourhood Teams within Primary Care Networks.

Responsibilities

• Support efficient operational delivery across all PCN practices and with the wider multi‑disciplinary team.
  Monitor, assess and review day‑to‑day operations to support effective PCN functioning.
• Provide day‑to‑day digital support, including setting up new user accounts, clinical templates, appointment schedules and resolving digital problems for PCN staff.
• Contribute to audits of services, supporting service improvement and reporting requirements for the Governance Committee and other PCN meetings.
• Produce and run regular operational, performance and activity reports for the Operational Lead to support planning and decision‑making.
• Provide administrative support to the PCN Board, Governance Committee and other meetings; attend meetings, take accurate minutes and maintain action logs.
• Assist with agenda planning and meeting preparation with the Clinical Director and Business Manager; coordinate the production and submission of meeting papers.
• Offer telephone cover during annual leave, sickness or peak demand periods – answering calls, booking appointments, taking messages and signposting patients appropriately.
• Co‑ordinate MDT meetings, including preparation, minute‑taking and tracking agreed actions.
• Maintain staff training compliance records, ensuring all mandatory and role‑specific training is completed and documented.
• Monitor the finance inbox, identify invoices promptly, and process service claims and invoices accurately and timely.
• Maintain and update staff contact lists, distribution groups and communication records to ensure information remains accurate.

Knowledge and Understanding

• Essential – Understanding of Primary Care, GP practices or the wider NHS landscape; understanding of multi‑practice or multi‑organisation working; knowledge of operational processes, administration workflows or service coordination; effective communicator; understanding of confidentiality, information governance and data handling principles.
• Desirable – Understanding of PCN governance, DES requirements or NHS programme delivery; awareness of performance metrics, dashboards or organisational reporting.

Experience

• Essential – Supporting operational, administrative or business functions; working within a GP practice or primary care setting; managing competing workloads independently; partnership or collaborative working across multiple teams or organisations; collecting data, producing reports or supporting audit processes; supporting formal meetings, including preparing agendas and taking minutes; using Excel, Visio or similar tools for planning, mapping or reporting; full driving licence with ability to travel locally.
• Desirable – Implementing or supporting service improvements; experience in an NHS, local government or similar public‑sector environment; experience in a role with governance, compliance, reporting or project coordination responsibilities.

Qualifications

• Essential – GCSE grade A* to C (9–4) in English and Maths or equivalent; NVQ Level 3 or advanced level administrative qualification or equivalent; demonstrable commitment to professional and personal development.
• Desirable – Willingness to work towards further educational qualifications required for the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require submission for Disclosure to the Disclosure and Barring Service (formerly CRB). Individuals may be checked to confirm no previous criminal convictions.

Employer

Folkestone Hythe and Rural PCN

Office 10, 3‑5 Portland House, Hythe, Kent, CT21 6EG

Website: https://www.fhrpcn.co.uk/