Care Coordinator

Helping Hands; Taplow; On-site; GBP 27,000; Full time

Job summary

A community-focused care organization is seeking a Care Coordinator to ensure exceptional care delivery. You will support the Branch Care Manager in managing carers and maintaining care quality. Candidates should have a Level 3 Diploma in Adult Care, experience in the care sector, and strong communication skills. The role offers benefits including 25 days of annual leave, career progression pathways, and an inclusive workplace culture. The annual salary is £27,000.

Benefits

Clear pathways for career progression

25 days' annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus scheme

Inclusive culture

Qualifications

• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care.
• Allocate carers effectively for consistent support.
• Complete supervisions and observations on time.

Skills

Strong communication skills

Decision-making

Supportive, people-first approach

Education

A Level 3 Diploma in Adult Care

Job description

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts. As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you'll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch's capacity and community impact.
• Review and update care plans so they reflect each customer's needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision‑making and a supportive, people‑first approach.

Benefits

• Clear pathways for learning and career progression.
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer‑a‑friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.

At Helping Hands we're committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

£27,000 per year