Care Co-Ordinator

Bedford Hill Family Practice; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A progressive GP practice in Wandsworth seeks a motivated Care Co-ordinator to support patients with long-term conditions. This full-time role involves coordinating appointments, care planning, and liaising with community services. Strong communication and IT skills are essential. A good standard of education and continuous professional development are required. Experience in health or social care settings is preferred, along with familiarity with NHS systems. This position offers the chance to contribute significantly to patient care in a supportive team environment.

Qualifications

• Experience in health or social care settings.
• Ability to manage multi-disciplinary team meetings.
• Proficient in patient records data entry.

Responsibilities

• Coordinate appointments and care plans.
• Support medication reviews with the pharmacist.
• Maintain accurate documentation on clinical systems.

Skills

Excellent communication skills

Excellent IT skills

Meeting coordination

Resourceful and solution-focused

Ability to prioritise

Familiarity with NHS.net and EMIS Web

Proficiency in writing emails

Education

Good standard of education

Evidence of continuous professional development

Tools

MS Office packages

Job description

We are seeking a motivated and compassionate Care Co-ordinator to join our Primary Care Network in Wandsworth. The role supports patients with long-term conditions and complex needs by coordinating appointments, care planning and links to community and voluntary services.

Working closely with GP practices, the wider PCN team, pharmacists and social prescribing link workers, you will help deliver personalised, coordinated and patient-centred care, with a focus on preventing avoidable hospital admissions and improving patient experience.

Job Details

Hours: Full‑time, 37.5 hours

Location: Practice‑based at Bedford Hill Family Practice

Accountable to: Practice Manager (Operationally) and PCN Manager (HR)

Working relationships: Immediate practice team, wider PCN team and external organisations including secondary and tertiary care, social care, voluntary services and community organisations.

Main Duties & Responsibilities

• Act as first point of contact for a defined patient caseload.
• Coordinate appointments, follow‑ups and care plans.
• Support call and recall processes.
• Work closely with GPs, pharmacists, social prescribing and community services.
• Support and coordinate MDT meetings (agenda, notes, follow‑up).
• Maintain accurate documentation and coding on clinical systems.
• Promote shared decision‑making and patient activation.
• Provide administrative support to the practice and PCN teams.
• Proactively support medication reviews with the PCN pharmacist.
• Champion digital communication platforms such as MS Teams.
• Raise awareness of shared decision‑making tools across the PCN.

About Bedford Hill Family Practice

We are a friendly, enthusiastic and progressive GP training practice based in the heart of Balham, delivering high‑quality, patient‑centred care and maintaining a supportive, team‑oriented environment for our staff.

Person Specification

Skills

• Excellent communication skills, telephone manner, active listening and negotiation skills.
• Excellent IT skills across all MS Office packages.
• Meeting coordination – calendar invitations, agenda and note‑taking.
• Resourceful and solution‑focused; able to research options and present solutions.
• Ability to prioritise, plan and focus on deadlines, work under pressure and against agreed time‑frames and performance targets.
• Familiarity with NHS.net, EMIS Web, DocMan, and KPI reporting.
• Proficiency in writing emails and drafting reports.

Experience

• Worked with others to deliver quality services to patients.
• Established and maintained productive collaborations in a multi‑professional environment.
• Worked with volunteers and link workers.
• Experience in meeting coordination and note‑taking.
• Experience in developing new roles or processes.
• Experience in health or social care settings – coordination, advocacy or planning.
• Accurate data entry in patient records.
• Care plan coordination and shared decision‑making processes.
• Multi‑disciplinary team meeting management.

Knowledge

• Personalised Care agenda.
• Role of Primary Care Institute.
• Role of Primary Care Networks.
• Public and voluntary services in Wandsworth.
• Population health awareness.
• Issues affecting older people and carers.
• Referral and care pathways in Wandsworth.

Qualifications

• Good standard of education – functional skills in Maths, English, ICT.
• Evidence of continuous professional development.
• MS Office packages including MS Teams.
• NHS statutory and mandatory training (e‑learning for health).
• Managing clinical correspondence, coding, medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous convictions.