Hotel jobs in United States

We are seeking a highly motivated Operations Manager to join our luxury townhouse hotel in Northumberland. This is a unique opportunity for an experienced hospitality professional to lead daily operations, deliver world-class service, and uphold the standards of Bailiffgate Hotel.

• Oversee all aspects of the bar/restaurant, ensuring flawless guest experiences and five-star service.
• Lead, train, and motivate the bar/restaurant team to deliver exceptional hospitality.
• Monitor service standards, guest satisfaction, and overall dining atmosphere.
• Manage the concierge and night teams to ensure all elements of service quality are delivered.
• Anticipate and exceed guest expectations by personalising dining experiences and resolving concerns promptly and discreetly.
• Work with the Sales Manager to analyse reviews and drive service excellence.
• Collaborate with the kitchen team to maintain innovative menus reflecting seasonal trends and luxury dining standards.

• Assist in developing and managing budgets, forecasts, and cost controls to maximise profitability.
• Monitor inventory, purchasing, and vendor relationships.
• Ensure compliance and lead the company on-line health and safety portal.

• Recruit, onboard, and develop high-performing staff.
• Conduct ongoing training programs focused on service etiquette, fine dining protocols, and guest relations.
• Foster a positive, professional, and guest-centric culture.

• Work closely with hotel management to align F&B operations with brand standards.
• Coordinate with Sales for promotions, special events, and VIP guest services.

• Take the lead role in the hotel to manage the online health & safety system.
• Liaise with heads of departments to ensure training compliance with legal requirements.
• Liaise with external bodies (e.g., fire officer, environmental officer) to ensure full compliance.
• Maintain a weekly overview and oversee staff accommodation with the Maintenance Manager.

• Minimum 5-7 years of leadership experience in fine dining or luxury hotel F&B operations.
• Strong knowledge of wine, spirits, and culinary trends.
• Proven track record of delivering exceptional guest service at the highest level.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Excellent communication, leadership, and interpersonal skills.

• Company Pension Scheme
• Preferential Accommodation Rates at Bespoke Hotels
• Staff and Family/Friends Rates at the Bailiffgate Hotel
• Discount on Food at Alnwick Castle Golf Club
• Discount on F&B at the Bailiffgate Hotel
• Uniform provided
• Seasonal Passes to Alnwick Castle & discount at The Alnwick Garden
• Share of generous monthly service charges