Nurse Manager à Grande-Bretagne

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Customer satisfaction is central to the success of our family-run business. Our Customer Care Co-ordinator acts as the main point of contact within the team, ensuring all customer needs are met. With strong communication skills and a patient approach, you will handle daily contact with our customers in a busy, vibrant department, ensuring outstanding service delivery. We are committed to your growth and offer excellent opportunities for career progression and benefits. Join us to build a bright future and achieve great things together.

We are recruiting for a Senior Customer Care Co-ordinator based at our South Midlands Regional Office in Northampton. You will need to be a strong communicator and listener, with a patient, empathetic, and adaptable approach. Excellent organisational and IT skills are essential, along with proven customer service experience in a busy office environment, ideally within housebuilding or a similar sector. If you enjoy overcoming issues and working closely with customers and team members to ensure a positive post-purchase experience, you will find this role rewarding.

1. Handle incoming calls, post, and emails related to Customer Care.
2. Validate complaints and resolve issues efficiently, seeking guidance when necessary.
3. Coordinate with Customer Care Technicians, suppliers, and subcontractors to resolve issues and schedule appointments.
4. Check and ensure work has been completed to the customer’s satisfaction.
5. Issue and follow-up on contractor reports and outstanding issues.
6. Maintain records using Sitestream and generate weekly reports.
7. Prepare for the clearance of Customer Care invoices, including contra charge letters.
8. Highlight persistent faults to the Head of Customer Care.
9. Develop an understanding of the Social Housing Defect Reporting Process, including End of Defects, and assist with inspections as needed.
10. Assist with Warranty Claim Procedures as required.
11. Process 5-7 Month Purchaser Reports in line with the Your New Home Guide.

• Customer service experience in an office setting.
• Experience with CRM software.
• Educated to GCSE level (or equivalent), including English and Maths.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.

• Scottish Widows Pension Scheme
• 33 days holiday entitlement (including bank holidays)
• Group Staff Discount at Triumph Motorcycles Ltd.
• Competitive discounts on our homes (dependent on property and location)

If you're seeking a rewarding role, share our commitment to excellence, take pride in your work, and desire a future with growth opportunities, contact us today.