Emergency Care Administrator | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS FT; Southampton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Southampton is seeking an Emergency Care Administrator to join their team within the Emergency Care Unit. This pivotal role includes welcoming patients, undertaking reception and administrative duties, and communicating effectively within the department. The position requires good communication skills, organizational ability, and the capacity to work flexibly across a 24-hour schedule. Ideal candidates will thrive in challenging environments and contribute to a diverse team, ensuring smooth operations of the department.

Qualifications

• Ability to remain calm and professional in a challenging environment.
• Strong understanding of confidentiality issues.
• Flexible approach to working routines.

Responsibilities

• Welcome patients and visitors to the Emergency Department.
• Undertake Emergency Department reception and administrative duties.
• Communicate effectively with members of the clinical and admin team.

Skills

Good communication skills

Organisational skills

Teamwork ethic

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity for internal candidates.

Please see below for a detailed job description of the role.

This vacancy is open only to applicants from the Hampshire & Isle of Wight NHS system, which is limited to the Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

We are looking for an Emergency Care Administrator to join our busy team within the Emergency Care Unit at University Hospital Southampton. This role is based primarily in the Emergency Department, which operates shifts across a 24‑hour period including days, evenings, weekends, nights and bank holidays. Unsocial hours payments will be made.

This role is pivotal in ensuring the smooth running of the department and you will report to the Emergency Department Admin Manager and Deputy Admin Managers who are on hand to offer support. You will need to have good communication and organisational skills, a strong team‑work ethic and demonstrate a clear understanding of confidentiality issues. A flexible approach to working routines is essential due to the 24/7 operational requirements of the Emergency Department.

Specific to this role we are open to discussing flexibility in the hours you work. Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.

Responsibilities

• Welcome patients and visitors to the Emergency Department, answer appropriate questions and provide relevant information in a sensitive manner.
• Undertake Emergency Department reception and administrative duties as required that will contribute to the effective and efficient running of the department.
• Have the ability to remain calm and professional in a challenging environment.
• Provide cover for the AMU admin team when necessary.
• Communicate effectively with members of the clinical and admin team within the department and wider Trust.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

This advert closes on Tuesday 6 Jan 2026.