Market Research jobs in United Kingdom

At NALA, we're transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike, helping them thrive in a global economy.

We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.

Drive user growth, activation, and engagement across our consumer products.

• Own and drive the growth and activation strategy for NALA’s consumer-facing products
• Design and execute product-led growth initiatives to improve onboarding, user education, and activation metrics
• Collaborate across design, engineering, data, and marketing to run experiments that improve conversion and engagement
• Establish and refine growth funnels and identify bottlenecks using product and behavioural analytics
• Build and test new product experiences aimed at improving first-time user success and long-term retention
• Speak with customers to uncover insights that drive activation, retention, and scalable growth opportunities.
• Define and monitor KPIs related to user acquisition, activation, and product engagement
• Partner with marketing and community teams to shape the go-to-market strategy for new features or markets
• Influence product vision and roadmap based on user needs, market trends, and experimentation results
• Meet regularly with company leadership to align growth priorities and ensure cross-functional momentum

• Proven experience in product growth, activation, or lifecycle marketing at a Fintech, Payments, or B2C SaaS company
• 5+ years of product management experience in high-growth environments, ideally with a focus on user acquisition or engagement
• Strong analytical mindset; comfortable with SQL, A/B testing, funnel metrics, and making data-informed decisions
• Hands-on experience working with growth loops, virality, or referrals
• Track record of building seamless, scalable onboarding flows and improving product activation metrics
• High empathy for users, especially in underserved or emerging markets
• Familiarity with product discovery techniques and a strong user-centric design philosophy
• Comfortable working with engineering and design to ship fast and iterate often

• Understanding of user behaviour across UK, African, and Asian financial ecosystems
• Fluency in Swahili or French is a plus
• Experience scaling consumer fintech products in emerging markets

• Mapped the full user funnel from acquisition to activation, identifying key drop-off points and early signals of engagement
• Launched at least one activation experiment (e.g. onboarding flow improvements, incentives, referrals and etc) and reported on impact

• A clear pipeline of growth ideas validated by data and/or user insights for the next 6 months
• 3+ successful experiments shipped with clear learnings and 1–2 scaled or iterated on based on results

• 27 Days Off Plus UK Bank Holidays: Take the time to decompress. Working at a startup is hard!
• Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
• Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
• Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future!
• Global Workspace: Get access to WeWork locations worldwide.
• Learning Budget: Fuel your growth with $1000 annually for learning and development.
• Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
• Monthly Socials: Join fun social events every month for great times.
• Free Coffee: Enjoy barista-style coffee at your fingertips.