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A leading law firm is seeking a Head of Operations to optimize non-legal business functions, driving efficiency and profitability. This senior role includes managing administrative staff, overseeing technology and ensuring compliance with professional standards. The ideal candidate will have over 5 years of operational management experience, preferably in a law firm, along with strong financial and IT governance skills. The role offers competitive salaries, flexible working arrangements, and numerous benefits in a vibrant city center location.
The Head of Operations is a senior strategic leadership role responsible for optimizing all non-legal business functions to drive efficiency and profitability. This includes managing administrative staff, overseeing technology and IT infrastructure, controlling the operational budget, and ensuring the firm's compliance with professional and regulatory standards.
Reports To: Managing Partner(s) / Executive Leadership
Operational Strategy & Efficiency: Develop, implement, and manage operational procedures to streamline workflows (e.g., case management, client intake, billing) and maximize firm efficiency.
Financial Oversight: Partner with finance leadership to manage the non-attorney operating budget, control costs, and oversee procurement and vendor contract management.
Technology & Infrastructure: Direct the firm’s technology strategy, ensuring effective management of IT infrastructure, security, practice management systems, and compliance with data confidentiality standards.
Staff Leadership: Manage, coach, and develop all administrative, HR, and support staff, fostering a professional and high-performing workplace culture.
Compliance: Ensure firm operations comply with all legal, ethical, and industry regulations specific to law firms.
Experience: Minimum 5+ years of progressive operational management experience, with proven experience specifically within a law firm or regulated professional services environment.
Education: Bachelor's degree in Business or a related field (MBA preferred).
Skills: Strong understanding of legal practice management software, financial management, team leadership, and IT governance. Must possess exceptional communication and problem-solving skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.