Head of Operations - Legal

Talent Flow Partners; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm is seeking a Head of Operations to optimize non-legal business functions, driving efficiency and profitability. This senior role includes managing administrative staff, overseeing technology and ensuring compliance with professional standards. The ideal candidate will have over 5 years of operational management experience, preferably in a law firm, along with strong financial and IT governance skills. The role offers competitive salaries, flexible working arrangements, and numerous benefits in a vibrant city center location.

Benefits

Flexible working arrangements

Competitive salaries

Private healthcare

Gym membership

Home working options

Mentoring programme

Paid legal study courses

Qualifications

• Minimum 5+ years of progressive operational management experience in a law firm.
• Proven experience in managing administrative and support staff.
• Strong understanding of financial oversight and IT infrastructure.

Responsibilities

• Develop and manage operational procedures to maximize efficiency.
• Partner with finance leadership to manage budgeting and costs.
• Direct technology strategy to ensure effective IT management.
• Coach and develop administrative and support staff.
• Ensure compliance with legal and industry regulations.

Skills

Operational management

Communication

Problem-solving

Financial management

IT governance

Education

Bachelor's degree in Business or related field

MBA preferred

Tools

Legal practice management software

Job description

⚖️ Head of Operations (Law Firm)

I. Position Summary

The Head of Operations is a senior strategic leadership role responsible for optimizing all non-legal business functions to drive efficiency and profitability. This includes managing administrative staff, overseeing technology and IT infrastructure, controlling the operational budget, and ensuring the firm's compliance with professional and regulatory standards.

Reports To: Managing Partner(s) / Executive Leadership

II. Core Responsibilities

• Operational Strategy & Efficiency: Develop, implement, and manage operational procedures to streamline workflows (e.g., case management, client intake, billing) and maximize firm efficiency.

• Financial Oversight: Partner with finance leadership to manage the non-attorney operating budget, control costs, and oversee procurement and vendor contract management.

• Technology & Infrastructure: Direct the firm’s technology strategy, ensuring effective management of IT infrastructure, security, practice management systems, and compliance with data confidentiality standards.

• Staff Leadership: Manage, coach, and develop all administrative, HR, and support staff, fostering a professional and high-performing workplace culture.

• Compliance: Ensure firm operations comply with all legal, ethical, and industry regulations specific to law firms.

III. Qualifications

• Experience: Minimum 5+ years of progressive operational management experience, with proven experience specifically within a law firm or regulated professional services environment.

• Education: Bachelor's degree in Business or a related field (MBA preferred).

• Skills: Strong understanding of legal practice management software, financial management, team leadership, and IT governance. Must possess exceptional communication and problem-solving skills.

III. Benefits

• Fantastic city centre working environment with great travel links
• Competitive Salaries
• Great Bonus Scheme
• Real Succession & Promotion opportunities
• 26 days holiday plus bank holidays
• Closed over Christmas period in addition to Holidays
• Birthday day off
• Flexi time
• Home working
• Enhanced sickness scheme
• Reward of £500 if no sickness in 12 month period
• Workplace pension
• Death in service Policy with benefit of 3 times salary
• Private healthcare
• Health & wellbeing program
• Free Flu vaccination
• Bike to Work Scheme
• Mentoring programme
• Paid legal study courses subject to application
• Paid study leave
• Paid exam leave
• Rooftop Bar area
• Private gym area on site with shower facilities
• Minimum of 2 free company parties per annum
• Early finish on a Friday
• Gym membership including classes
• Secure bike storage
• Discounted local parking