Shift Manager: Lead Operations & Guest Experience

McDonald’s; Swanwick CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major fast-food chain is seeking a Shift Manager in Swanwick CP, England. The successful candidate will lead a team of over 100 employees, ensuring compliance with operational standards and delivering exceptional customer service. Responsibilities include coaching staff, monitoring operations, and managing shift patterns. Candidates should have experience in a customer-focused environment and strong leadership skills. Competitive benefits include holiday pay and employee discounts.

Benefits

Holiday pay

Enrolment in pension scheme

Meal allowance

Employee discounts

Premium shift pay

Qualifications

• Experience managing and leading teams in retail or hospitality.
• Ability to work flexible shifts including weekends and holidays.
• Strong communication and problem-solving abilities.

Responsibilities

• Orient, assist, and coach employees.
• Ensure compliance with production and customer service standards.
• Monitor operations and reallocate resources as needed.
• Identify and resolve operational problems.
• Drive sales and profitability.
• Manage shift patterns across multiple day parts.

Skills

Leadership

Communication

Problem-solving

Job description

A major fast-food chain is seeking a Shift Manager in Swanwick CP, England. The successful candidate will lead a team of over 100 employees, ensuring compliance with operational standards and delivering exceptional customer service. Responsibilities include coaching staff, monitoring operations, and managing shift patterns. Candidates should have experience in a customer-focused environment and strong leadership skills. Competitive benefits include holiday pay and employee discounts.