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Work Experience Customer Advisor
Job summary
A local government authority is offering a student role at Dorchester Library to develop customer service skills while supporting the community. Students in years 10-13 will assist in welcoming visitors, helping users access library resources, and participating in events. This is an excellent opportunity for those looking to gain experience and learn valuable skills in a library environment. The role operates Monday to Friday from 10am-4pm and requires smart/casual attire.
Qualifications
- Students should be in year 10-13.
- Willingness to develop and learn new skills.
- Ability to listen and engage with people.
Responsibilities
- Provide a friendly welcome to all customers using the library.
- Help library users access and use stock, information, computers, and other services.
- Support customers using the Customer Self Service machines.
- Assist with events and activities within the library.
Skills
The Dorset Library Service consists of 23 libraries alongside a 24/7 online service. The library teams work towards our mission to Inspire, Enable and Connect our communities through our services. We do this by providing access to books, information, and technology such as public computers and iPads and raising awareness of the service. Alongside this we deliver a wide programme of events and activities for all ages and provide a welcoming environment for all members of the community.
This role aims to give students an insight into the running of our libraries, learn new skills, increase confidence and support their decision making towards future careers. There are opportunities to engage with customers and support enquiries, which can range from locating stock within the library to accessing the internet and finding information. There will also be opportunities to be involved in planning and running activities that are part of our events programme such as Craft and Lego activities. You will also be able to support with creating content suitable for our social media.
For this role you will work from Dorchester Library.
Students in year 10-13
- provide a friendly welcome to all customers using the library
- help library users access and use: stock, information, computers, and other services
- support customers using the Customer Self Service machines
- undertake duties associated with providing a library service such as stocking displays and shelving
- assist with events and activities within the library
- promote services to customers
- enjoy working with others as part of a team
- enthusiastic and motivated to support the communitywilling to develop and learn new skills
- willing to listen and engage with people.
This role is an excellent opportunity if you are interested in gaining experience in customer service and working with people while supporting your local community. You’ll develop transferable skills which are valuable in many different careers.
- Location: Dorchester Library
- Hours: Monday to Friday 10am-4pm
- Travel: Transport to and from the placement to be arranged by the student
- Meals/breaks: 1 hour lunch. Either bring a packed lunch, or you are welcome to walk into Dorchester to buy lunch
- Clothing: smart/casual, suitable clothing for working in a library environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.