Management Assistant à Grande-Bretagne

Are you looking for a fulfilling role where you can make a real impact? Taurus Healthcare is seeking motivated individuals to join our team and support the delivery of exceptional patient care. As an Administrative Assistant, you’ll play a key role in providing vital administrative support to our Operations team, ensuring that everything runs smoothly and efficiently.

What We Offer:

• Convenient central location at Nelson House, Whitecross Road Hereford.
• Full-time, Monday to Friday
• Exciting Benefits: Enjoy a range of benefits including the NHS pension and access to the Vivup benefits package helping you thrive both personally and professionally.

What Youll Do:

• Provide excellent telephone support and administrative assistance to the Operations team.
• Ensure all documentation is accurate, complete, and fit for purpose.

What Were Looking For:

• Motivated individuals who are eager to be part of a dynamic team making a difference to patient care.
• A passion for providing excellent administrative support in a busy environment.

Youll report directly to our Operations Managers, working in a team that values precision and reliability.

• Support the Team: Learn about all of Taurus services so you can step in to help cover for colleagues during busy times, such as annual leave or unexpected absences.
• Scheduling & Rotas: Help manage and fill the staff schedules to ensure we always have the right people in the right place at the right time.
• Data Entry: Make sure important information is accurately added to our systems, helping us keep everything up to date and organised.
• Diary Management: Managing appointment books.
• Stock & Supplies: Lend a hand with keeping track of and ordering supplies needed for our services, so everything is available when its needed.
• Action Log: Keep an eye on the action log, checking off tasks and making sure they\'re completed on time.
• Support Audits
• Data Collection
• Service Complaints & Incidents
• Using Systems: Get familiar with our software and tools to help manage schedules, medical records, and other key processes.

In particular knowledge of this software would be advantageous: Emis Web, Microsoft Office, E-Rs and Adastra.

This is an excellent opportunity to be part of a team that makes a real difference to the quality of patient care. If you\'re organised, ready to learn, and excited about working in a supportive environment, we want to hear from you!

Ready to make a difference with Taurus Healthcare? Apply today!

*Full Job Description Attached*

Join Taurus Healthcare Making a Difference in Patient Care

Taurus Healthcare, founded in 2012, is the trusted provider arm of the GP Federation, supporting over 185,000 patients across Herefordshire. Owned and run by the dedicated partners of the Herefordshire Primary Care community, we focus on delivering outstanding, patient-centered care that brings health services closer to home.

At Taurus, we are committed to providing high-quality, cost-effective healthcare while ensuring that patients who require hospital services are seen quickly and efficiently. Our ethos is built on delivering exceptional care both in the community and in service locations.

Why Join Us? A Fast-Paced, Impactful Environment: Be part of a dynamic team that\'s always striving to deliver the best possible care.

• Supportive, Friendly Team: Join a close-knit group of passionate professionals who work together to make a real difference in patient lives.

If you\'re ready to be part of a healthcare provider that truly values its staff and makes a lasting impact on the community, Taurus Healthcare is the place for you.

Apply now and be a part of something meaningful!

JOB PURPOSE:

To provide administrative support to the Operational Team within Taurus Healthcare. To assist and support the management team with operational requirements and provide telephone answering services within the office environment. To ensure all documentation is complete, appropriate, accurate and fit for purpose.

Main Responsibilities

JOB PURPOSE:

To provide administrative support to the Operational Team within Taurus Healthcare. To assist and support the management team with operational requirements and provide telephone answering services within the office environment. To ensure all documentation is complete, appropriate, accurate and fit for purpose.

Main Responsibilities

To have general knowledge of all Taurus services, to be able to cover for annual leave, sickness and unplanned absences with other administrators in the Operations team.

Contribute to the monitoring and fulfilment of the clinical and non-clinical rotas.

Ensure that required information is accurately entered onto internal systems.

To assist with stock control and ordering of non-clinical items for all services within operational team.( clinical consumables)

Review the action log and address any tasks required, documenting what action has been taken and when this is complete.

Contribute to meeting the standards required by external and internal audits

To assist with the process of collecting data for contractual key performers indicators. Collect, collate, process and present operational and clinical information for audit purposes.

To support the wider team with logging, documenting and investigating service complaints and incidents received this to include reporting for the monthly performance report.

To ensure that any risks that are identified are immediately reported to the appropriate manager.

Effective use of operational software including Emis, medical records, survey monkey and relevant others.

To support the process of mandatory training recording and reporting..

Utilise medical records e.g EMIS and Adastra to support operational administrative tasks, including appointment management, patient registration.

To ensure medical equipment asset register is up to date including recording calibrations, returns of items in warranty and decommissioned items.

To ensure all appointment books are uploaded onto EMIS in advance e.g. 6 weeks and are correctly assigned to the right clinician, location and with the correct slot types.

Manage the operational phone line, dealing with enquiries and sign posting and escalating as appropriate. This will include GP practices, members of the public, patients and other agencies.

Utilising electronic sources to communicate on service feedback with patients e.g. survey monkey and gaining consent where required

Utilising software to generate reports on patient feedback

To support operational managers with day to day operational activity including (but not limited to) daily communications, organising staff appraisal, one to ones, resource sheets / allocation, meeting and diary requests, action logs, collating information for agendas for meetings and any other duties as required

Identifying and rectifying rota gaps - including liaising with clinical and non clinical agencies for cover.

Supporting Operational Managers with new starter induction processes - may include creating accounts on EMIS and TeamNet.

*A full Job Description & Person Specification is attached to this advert*

• At least 2 years office-based experience.
• Experience of working in primary healthcare environment or other NHS site.
• Working in a large multi-disciplinary team.
• Experience of record and data management and efficient office management procedures.

• Good team worker.
• To be able to work on own initiative.
• Empathetic and caring.

• Education to GCSE or O level standard or equivalent - minimum 3 at Grade C or above, which must include English and mathematics.
• Completion of a medical terminology course

• Excellent general IT skills including use of: Microsoft packages - e.g. Word, Excel, Powerpoint, e-mail, the internet.
• Use of scanning, photocopying and shredding equipment.
• Able to communicate effectively with representatives of other healthcare organisations.
• Excellent prioritisation and organisation skills.
• Excellent communication skills: verbal - face to face and by telephone. written ,traditional and electronic.
• Advanced knowledge and ability with Excel spreadsheets, including production of charts, graphs and presentation of data.
• Negotiation skills -for when dealing with recruitment agencies.
• Ability to use patient database systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.