Customer Service Admin Assistant 5277842

Triumph Consultants Ltd; Newton Abbot; On-site; GBP 40,000 - 60,000; Part time

Job summary

An administrative services company is seeking a part-time Customer Service Admin Assistant in Newton Abbot. The role involves managing customer enquiries via email and phone and keeping case records updated. Ideal candidates will have experience in customer service or administrative roles, preferably within public sector organizations. The position is office-based, offering a pay rate of £12.85 per hour.

Qualifications

• Experience in an administrative or customer service role, ideally in a public sector environment.
• Experience handling high volumes of customer enquiries.
• Ability to maintain accurate records.

Responsibilities

• Triage environmental health mailboxes and process requests.
• Update case records with accurate information.
• Answer customer enquiries via emails and phone calls.

Skills

Administrative experience

Customer service experience

Email and telephone communication

Case management

Confidentiality

Handling sensitive enquiries

Job description

Overview

JOB TITLE: Customer Service Admin Assistant - PART-TIME
REF: Teignbridge 5277842
Pay rate: £12.85 per hour PAYE
Contract Type: Temporary, Anticipated 2 months
Working Arrangement: Office based.

Role

On behalf of a local council, we are seeking a Customer Service Admin Assistant to triage environmental health generic mailboxes, process service requests from members of the public, and update case records. You will answer customer enquiries via emails and telephone calls.

Responsibilities

• Triage environmental health generic mailboxes and process service requests from members of the public.
• Update and maintain case records with accurate information.
• Answer customer enquiries via emails and telephone calls.

Qualifications

• Experience in an administrative or customer service role, ideally in a public sector or local authority setting.
• Experience handling high volumes of customer enquiries via email, telephone, and digital platforms.
• Experience managing shared inboxes and processing service requests.
• Ability to maintain accurate records and update databases or case management systems.
• Commitment to confidentiality, accuracy, and compliance with policies.
• Experience dealing with members of the public, including managing challenging or sensitive enquiries in a calm and professional manner.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.