Night Hotel Receptionist - The Megaro Collection

The Megaro Official; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A boutique hotel group in London is seeking a Night Hotel Receptionist. The role involves managing guest check-ins and check-outs, handling reservations via calls and emails, and maintaining high standards of customer service. The ideal candidate will have experience with PMS systems, excellent presentation skills, and a passion for providing exceptional guest experiences. Apply to join a vibrant hotel team in a dynamic environment.

Qualifications

• Experience in a hotel reception role is essential.
• Excellent communication skills are required.
• Ability to manage check-in and check-out processes.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Assist with reservations via calls and emails.
• Maintain strong communication with guests and team.

Skills

PMS system knowledge

Presentation skills

Interpersonal skills

Attention to detail

English proficiency

Tools

Rezlynx

PC packages

Job description

Night Hotel Receptionist – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 3* hotel The California, our 4* Boutique townhouse The Gyle, and our 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family and are looking for a Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed, so communication is key.

The candidate will be expected to work across all three properties within The Megaro Collection, based on business needs. Please note that there is no guarantee of a fixed number of working hours per week.

The Night Receptionist will:

• Possess comprehensive knowledge of the company PMS system, Rezlynx.
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Be flexible, will have great attention to detail.
• possess the ability to work independently.
• Excellent command in English, both in oral and written.

• Be extremely knowledgeable about the company services, standards & products.
• Commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.