Switchboard Operator | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading healthcare provider in London is seeking a motivated individual to join the Switchboard Team. The role involves providing efficient operator services and managing high volumes of calls. The ideal candidate will have strong communication and organisational skills, along with at least 1 year of NHS Call Centre or Switchboard experience. Join a vibrant team dedicated to exceptional patient care.

Benefits

Career development

Flexible working

Staff recognition scheme

Qualifications

• Excellent communication, prioritisation and initiative skills.
• Ability to work under pressure is a must.
• Ideally at least 1 year NHS Call Centre/Switchboard experience.

Responsibilities

• Provide a fast, friendly and efficient operator service.
• Handle approximately 4,000 calls a day.
• Contribute to a busy environment as part of a team.

Skills

Communication

Organisational skills

Attention to detail

Ability to work under pressure

Job description

Overview

An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills. Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.

Responsibilities

• Provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors.
• Be located at Charing Cross Hospital; the operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.
• Handle approximately 4,000 operator handled calls a day and manage all emergency call outs made throughout the Trust.
• Contribute to a central, busy environment as part of a team in the Switchboard Service based at Charing Cross Hospital that serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.

Qualifications / Requirements

• Excellent communication, prioritisation and initiative skills, with attention to detail.
• Ability to work under pressure is a must.
• Ideally at least 1 year NHS Call Centre/Switchboard experience.
• Strong organisational and administrative abilities.

About Imperial College Healthcare

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits

• Career development, flexible working and wellbeing, staff recognition scheme.
• Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Equality and Flexible Working

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Additional Information

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.

This advert closes on Monday 15 Sep 2025.