Endoscopy Receptionist/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a dependable Receptionist for the Endoscopy Unit in Tees Valley. The role involves welcoming patients, managing reception duties, and ensuring high-quality patient care. Applicants should have knowledge of Endoscopy pathways and the ability to manage communication with medical teams. This position is cross-site, serving both North Tees and Hartlepool sites, closing on September 22, 2025.

Qualifications

• Knowledge and understanding of Endoscopy patient pathways.
• Ability to deliver all reception duties following appropriate training.

Responsibilities

• Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
• Ensure all work outputs are completed to high standards.
• Effective communication with multi-disciplined medical and surgical teams.
• Adhere to all Trust and Endoscopy specific policies.
• Ensure all appropriate technologies are utilised to optimum functionality.
• Liaise with staff from other services in a professional manner.
• Support maintaining standard operating procedures.
• Organise interpreters following appropriate policies.
• General office duties including opening post and maintaining stock.

Job description

Overview

We are looking for conscientious and dependable people to join our Endoscopy Reception team. This role plays a vital part in welcoming patients onto the Endoscopy Unit when attending for their procedure. Patients are often very anxious, so it is important to be calm, organised and supportive for a positive patient experience.

Responsibilities

• Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
• Ensure that all work outputs are completed to a high standard of quality and that patient waiting times and pathway targets and timescales are met.
• Effective communication with multi-disciplined medical and surgical teams.
• Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
• Ensure all appropriate technologies and equipment are utilised to optimum functionality.
• Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
• Support the updating and maintaining of standard operating procedures.
• Organise interpreters following appropriate trust policies, systems and processes.
• General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
• Knowledge and understanding of Endoscopy patient pathways; ability to deliver all reception duties following appropriate training.

Location and cross-site

This is a cross site post between the North Tees and the Hartlepool sites.

Qualifications/requirements

• Knowledge and understanding of Endoscopy patient pathways.
• Ability to deliver all reception duties following appropriate training.

Organisational values and closing

At University Hospitals Tees our main priority is to provide safe and high quality care to our patients every day. We will support staff through an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. This advert closes on Monday 22 Sep 2025.