Management Assistant jobs in United Kingdom
First-Line IT Support Specialist — Office-Based
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First-Line IT Support Specialist — Office-Based
Job summary
A technology-focused Mortgage Network is seeking an IT Support Assistant to provide first-line IT support for internal and external systems. The role involves addressing IT-related queries mainly via phone and Teams. Key responsibilities include logging incidents, supporting new joiners, and ensuring effective communication across departments. Ideal applicants should possess outstanding customer service skills and have experience with Office 365 and Sharepoint. This is a full-time position with benefits including a company pension and a health programme.
Benefits
Qualifications
- Experience resolving IT-related queries and providing first line support.
- Knowledge of systems of control and ability to follow defined procedures.
- Strong ability to manage multiple tasks and prioritize workloads.
Responsibilities
- Support the business by providing first line IT support for internal systems.
- Log and resolve ongoing incidents and service requests.
- Manage queries through phone and Teams interactions.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.