Switchboard Operator

Surrey and Sussex Healthcare NHS Trust; Redhill; On-site; GBP 20,000 - 26,000; Full time

Job summary

A regional healthcare provider in Redhill seeks a dedicated Switchboard Operator to serve as the first point of contact for patients and visitors. The role demands a high standard of customer service, as you'll be managing calls and providing assistance in a busy environment. Candidates should be ready to cover a flexible 7-day shift pattern. This position supports a significant healthcare trust that values diversity and inclusivity while providing excellent training and support for staff.

Benefits

Excellent training opportunities

Flexible working arrangements

Strong emphasis on health and wellbeing

Responsibilities

• Act as an ambassador for the Hospital Trust, ensuring positive first impressions.
• Cover the Switchboard Rota across a 7-day week.

Job description

Position

We are recruiting for a Switchboard Operator who shares our vision to provide consistently outstanding care and exemplary service to our patients.

Key Responsibilities

• Essentially you are an ambassador for the Hospital Trust and the first line of contact for many patients, relatives, visitors, GP's and other organisations (as well as handling internal calls) and we want to ensure the first impression received is positive and of a high standard.


• We have 1 permanent position and bank positions available, you will be required to cover the Switchboard Rota across a 7 day week.

About Our Organisation

We are a leading local employer with a diverse workforce of approximately 6,000 staff, dedicated to providing healthcare services to a growing population of around 780,000 individuals.

Our Trust provides both emergency and planned healthcare across East Surrey, North-East West Sussex, and South Croydon – covering towns like Crawley, Horsham, Reigate, and Redhill. Our main hospital, East Surrey in Redhill, offers a full range of acute and specialist services and is also the closest trauma unit to Gatwick Airport. We also provide outpatient, diagnostic, and planned care services at sites including The Earlswood Centre, Caterham Dene Hospital, Oxted Health Centre, Crawley Hospital, and Horsham Hospital.

We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment., Surrey and Sussex Healthcare NHS Trust operates a 24-hour service, 365 days a year. As such, all nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

Salary and Progression

Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata'd (proportional) salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.

Application Notes

Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.

Environmental Commitments

We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we're delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital. Read our plan here.