First-Line IT Support Specialist — Office-Based

Get Staffed Online Recruitment Limited; England; On-site; GBP 23,000 - 24,000; Full time

Job summary

A technology-focused Mortgage Network is seeking an IT Support Assistant to provide first-line IT support for internal and external systems. The role involves addressing IT-related queries mainly via phone and Teams. Key responsibilities include logging incidents, supporting new joiners, and ensuring effective communication across departments. Ideal applicants should possess outstanding customer service skills and have experience with Office 365 and Sharepoint. This is a full-time position with benefits including a company pension and a health programme.

Benefits

Company pension

Health and wellbeing programme

Sick pay

Qualifications

• Experience resolving IT-related queries and providing first line support.
• Knowledge of systems of control and ability to follow defined procedures.
• Strong ability to manage multiple tasks and prioritize workloads.

Responsibilities

• Support the business by providing first line IT support for internal systems.
• Log and resolve ongoing incidents and service requests.
• Manage queries through phone and Teams interactions.

Skills

Outstanding customer service skills

Experience with Office 365

Experience with Sharepoint

Ability to work under pressure

Strong communication skills

Education

IT qualification preferred

Job description

A technology-focused Mortgage Network is seeking an IT Support Assistant to provide first-line IT support for internal and external systems. The role involves addressing IT-related queries mainly via phone and Teams. Key responsibilities include logging incidents, supporting new joiners, and ensuring effective communication across departments. Ideal applicants should possess outstanding customer service skills and have experience with Office 365 and Sharepoint. This is a full-time position with benefits including a company pension and a health programme.