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Customer Service Advisor
Job summary
A recruitment company is seeking a Customer Services Advisor in Edinburgh. This full-time role includes managing customer interactions via calls, emails, and chats to ensure satisfaction. Candidates should have customer service experience and strong communication skills, with a salary of £25,142 per annum plus bonuses. Benefits include on-site parking and uniform provision.
Benefits
Qualifications
- Experience in a customer service or contact centre environment is essential.
- Strong communication and interpersonal skills are necessary.
- Must have a calm, patient manner and strong problem-solving abilities.
Responsibilities
- Make daily calls to generate repeat orders.
- Manage incoming calls, emails, and chats.
- Resolve customer issues efficiently.
Skills
Tools
We are seeking a friendly, proactive, and customer‑focused Customer Services Advisor to join our client’s growing team based in Edinburgh.
As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
The rate of pay is £25,142 per annum, plus bonus!
This is a full‑time role working fixed shifts and the hours of work are: 8:30am to 5pm.
- Making daily calls in accordance with the call diary to generate repeat orders
- Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
- Resolving customer issues efficiently and empathetically.
- Growing and developing new and lapsed accounts
- Maintaining accurate records of customer interactions using CRM systems.
- Liaising with internal teams to follow up on customer requests.
- Identifying opportunities to improve customer service processes.
- Ensuring compliance with company policies and data protection regulations
- Previous experience in a customer service or contact centre environment
- An interest in progressing to a management position
- Excellent communication and interpersonal skills.
- Strong problem‑solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems.
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.
- Earn £25,142 per annum, plus bonus!
- Full‑time
- Free car parking on site
- Uniform provided
- Full training provided
- Performance bonus
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.