Customer Service Advisor

Staffline; City of Edinburgh; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruitment company is seeking a Customer Services Advisor in Edinburgh. This full-time role includes managing customer interactions via calls, emails, and chats to ensure satisfaction. Candidates should have customer service experience and strong communication skills, with a salary of £25,142 per annum plus bonuses. Benefits include on-site parking and uniform provision.

Benefits

Performance bonus

Free car parking on site

Uniform provided

Full training provided

Qualifications

• Experience in a customer service or contact centre environment is essential.
• Strong communication and interpersonal skills are necessary.
• Must have a calm, patient manner and strong problem-solving abilities.

Responsibilities

• Make daily calls to generate repeat orders.
• Manage incoming calls, emails, and chats.
• Resolve customer issues efficiently.

Skills

Customer service experience

Communication skills

Problem-solving ability

IT skills including MS Office

Tools

CRM systems

Job description

We are seeking a friendly, proactive, and customer‑focused Customer Services Advisor to join our client’s growing team based in Edinburgh.

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

The rate of pay is £25,142 per annum, plus bonus!

This is a full‑time role working fixed shifts and the hours of work are: 8:30am to 5pm.

Key Responsibilities

• Making daily calls in accordance with the call diary to generate repeat orders
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Growing and developing new and lapsed accounts
• Maintaining accurate records of customer interactions using CRM systems.
• Liaising with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations

What We're Looking For

• Previous experience in a customer service or contact centre environment
• An interest in progressing to a management position
• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

Key Information and Benefits

• Earn £25,142 per annum, plus bonus!
• Full‑time
• Free car parking on site
• Uniform provided
• Full training provided
• Performance bonus