Customer Service Advisors Ref: JG-JD-5360-18.11.25

Triumph Consultants Ltd; Rotherham, Sheffield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment consultancy is seeking a full-time Customer Service Advisor for a six-month contract in Sheffield/Rotherham. You will manage inbound calls regarding environmental incidents with full training provided. The role offers a hybrid work model with core hours from 8am to 6pm. Candidates need customer service experience and strong communication skills. Sending a CV to the specified email address is essential.

Qualifications

• Experience in customer service is essential.
• Ability to handle inbound calls professionally.
• Basic administration and good computer skills required.

Responsibilities

• Handle inbound calls regarding environmental incidents.
• Provide support and training for incident reports.
• Commit to fixed shift patterns and training.

Skills

Customer service experience

Inbound call handling

Strong communication skills

Basic administration skills

Good computer literacy

Ability to follow processes

Reliability

Tools

Microsoft Office

Job description

Customer Service Advisor

Location: Sheffield / Rotherham
Contract Length: 6 months
Start Date: January 2026
Pay Rate: £12.52 per hour (PAYE)
Clearance: BPSS

About the Role

Our client is looking for Customer Service Advisors to join their team on a six‑month contract, supporting their critical Incident Communication Services (ICS) team. In this role, you will handle a variety of inbound calls, including reports on environmental incidents such as flooding, pollution, odours, and more. Full training is provided so you’ll feel fully prepared and confident handling these important calls. Ongoing support is also available at all times. Once established, you may also be trained in handling Fishing Licence enquiries to support annual peak periods.

This is a full‑time role with a fixed shift pattern, working between the core hours of 8am–6pm (shifts will be 8am–4pm / 9am–5pm / 10am–6pm).

Working Arrangements

• Hybrid model: 1–2 days per week in the office, 3–4 days remote.


• Training: First 2 weeks onsite in Sheffield, followed by hybrid training.


• Candidates must be able to attend all training and commit to the fixed shift pattern.

What We’re Looking For

• ✔ Customer service experience


• ✔ Inbound call handling


• ✔ Strong communication skills and a calm, professional manner


• ✔ Basic administration skills


• ✔ Good computer literacy, including Microsoft Office


• ✔ Ability to follow processes accurately


• ✔ Reliability and commitment to shift patterns and training

Why Join?

This is a fantastic opportunity to support an organisation with a direct impact on public safety and environmental protection. You’ll gain valuable experience in a meaningful, fast‑paced role while working within a supportive team environment.

Please send CV to [e-mail]

Ref: JG-JD-5360-18.11.25