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Export Customer Service Advisor
Job summary
A recruitment agency is looking for an Export Customer Services Advisor to enhance their team's performance in Havant. The ideal candidate should have proven experience in customer service or sales support, with a clear ability to communicate technical information. The role includes managing inquiries, administering export documentation, and supporting sales and marketing efforts. A friendly and supportive working environment is offered along with several additional benefits.
Benefits
Qualifications
- Proven experience in a sales support or customer service role.
- Ability to understand and communicate technical product information clearly.
- Prior experience in customer service, ideally within export or technical environments.
Responsibilities
- Deliver outstanding customer service to all external and internal stakeholders.
- Manage incoming sales-related enquiries via phone and email.
- Administer documentation for Letters of Credit and other international payment methods.
- Liaise with Operations to expedite export projects and resolve delays.
- Support the Sales and Marketing teams with administrative tasks as needed.
- Coordinate and host visits by clients, designers, and regulatory authorities.
- Undertake additional duties as assigned by management.
Skills
Our clients have an exciting opportunity for an Export Customer Services Advisor to join their growing team, close to Havant.
- Deliver outstanding customer service to all external and internal stakeholders.
- Manage incoming sales-related enquiries via phone and email.
- Administer documentation for Letters of Credit and other international payment methods.
- Liaise with Operations to expedite export projects and resolve delays.
- Support the Sales and Marketing teams with administrative tasks as needed.
- Coordinate and host visits by clients, designers, and regulatory authorities to company sites or reference projects.
- Undertake additional duties as assigned by management to support business needs.
- Proven experience in a sales support or customer service role.
- Ability to understand and communicate technical product information clearly.
- Prior experience in customer service, ideally within export or technical environments.
- Ample free onsite parking
- Early finish and dress-down Fridays
- Above statutory holiday allowance plus able to buy additional holiday
- Company social events
- Employee Assistance Programme
- Eyecare vouchers
- Cycle to work scheme
- Friendly and supportive environment
Mon to Thurs 08:00-16:30 & Fri 08:00-14:30
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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