Service Advisor

Perfect Placement; Gloucester; On-site; GBP 35,000 - 40,000; Full time

Job summary

An automotive recruitment agency is looking for a Technical Service Advisor in Gloucester. This role involves excellent customer communication, processing service requests, and providing repair estimates. The ideal candidate has experience as a Service Advisor and is customer-focused. The position offers a salary of up to £40,000 with an OTE of around £45,000 and various company benefits including holiday allowances and training.

Benefits

Monthly incentivised bonus scheme

23 days holiday plus bank holidays

Full manufacturer-authorised training

Company pension scheme

Various company benefits including personal healthcare and staff discounts

Qualifications

• A working experience within a Service Advisor role is required.
• The ability to upsell on service work and service plans is necessary.
• Must be customer focused and an excellent communicator.

Responsibilities

• Communicate with customers about required vehicle service and repair work.
• Produce Job Cards using in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customers on estimated costs and timescales for repairs.
• Complete other ad-hoc duties as required.

Skills

Customer Focused

Excellent communicator

Ability to upsell

Experience in Service Advisor role

Familiarity with Motor Dealership Database Software

Job description

Overview

We are advertising on behalf of an Automotive Car Dealership who are currently recruiting for a Technical Service Advisor to assist in their busy Service Department in the Gloucester area.

Our Motor Trade Client is seeking a Technical Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Starting salary up to £35-40,000 per annum pending experience.
• Monthly incentivised bonus scheme of up to £5,000 per annum.
• 23 days holiday plus bank holidays (holiday allowance increases over the length of service).
• Full manufacturer-authorised training.
• Company pension scheme.
• Various company benefits including personal healthcare, online retail and staff discounts, and discounted gym membership amongst others.
• Fantastic long-term career prospects with an AM Top 200 retailer and a business awarded a "star" rating in the Sunday Times annual \'Best Companies to Work For\' listing.
• Working hours from 8:00am-5:30pm, Monday to Friday, 1 in 2 Saturdays on a rota, 8:30am-12:30pm.

Requirements

• A working experience within a Service Advisor role.
• The ability to upsell on service work and service plans.
• Customer Focused and an excellent communicator.
• Familiarity with using Motor Dealership Database Software.

Duties of the role

• Professionally communicate with customers about service and repair work required on their vehicle.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs of repairs and timescales of work due to be completed.
• Other Ad-Hoc Duties as the role requires.

How to apply

For your hard work, our client is offering a salary of up to £40,000 with OTE of circa £45,000.

To apply for this Service Advisor position, please forward your CV to Sarena Abbot quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.

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