Export Customer Service Advisor

Latitude Recruitment; Havant; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for an Export Customer Services Advisor to enhance their team's performance in Havant. The ideal candidate should have proven experience in customer service or sales support, with a clear ability to communicate technical information. The role includes managing inquiries, administering export documentation, and supporting sales and marketing efforts. A friendly and supportive working environment is offered along with several additional benefits.

Benefits

Ample free onsite parking

Early finish and dress-down Fridays

Above statutory holiday allowance

Company social events

Employee Assistance Programme

Eyecare vouchers

Cycle to work scheme

Friendly and supportive environment

Qualifications

• Proven experience in a sales support or customer service role.
• Ability to understand and communicate technical product information clearly.
• Prior experience in customer service, ideally within export or technical environments.

Responsibilities

• Deliver outstanding customer service to all external and internal stakeholders.
• Manage incoming sales-related enquiries via phone and email.
• Administer documentation for Letters of Credit and other international payment methods.
• Liaise with Operations to expedite export projects and resolve delays.
• Support the Sales and Marketing teams with administrative tasks as needed.
• Coordinate and host visits by clients, designers, and regulatory authorities.
• Undertake additional duties as assigned by management.

Skills

Sales support experience

Clear communication of technical information

Customer service experience

Job description

Overview

Our clients have an exciting opportunity for an Export Customer Services Advisor to join their growing team, close to Havant.

Responsibilities

• Deliver outstanding customer service to all external and internal stakeholders.
• Manage incoming sales-related enquiries via phone and email.
• Administer documentation for Letters of Credit and other international payment methods.
• Liaise with Operations to expedite export projects and resolve delays.
• Support the Sales and Marketing teams with administrative tasks as needed.
• Coordinate and host visits by clients, designers, and regulatory authorities to company sites or reference projects.
• Undertake additional duties as assigned by management to support business needs.

Required Skills & Experience

• Proven experience in a sales support or customer service role.
• Ability to understand and communicate technical product information clearly.
• Prior experience in customer service, ideally within export or technical environments.

Benefits

• Ample free onsite parking
• Early finish and dress-down Fridays
• Above statutory holiday allowance plus able to buy additional holiday
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to work scheme
• Friendly and supportive environment

Working Hours

Mon to Thurs 08:00-16:30 & Fri 08:00-14:30