Overview
We are actively seeking an experienced and professional CNC Machinery & Equipment Technical Support Engineer to join the team in Warwickshire. The successful applicant will carry out installations, service and breakdown requests, deliver first-class customer care and positively represent the ETG brand at all times. Development and training opportunities will be available.
Responsibilities
- Communicate positively and efficiently with the Service Desk.
- Visit customer sites to install, service and repair machines.
- Leave jobs in full working order and liaise with customers.
- Familiarise yourself with customer rules and working practices, including their health and safety policies, at customer sites.
- Provide feedback to the Service Desk on problems/issues observed on site.
- As required by the job/customer, there may be a requirement to lodge away from home.
Requirements
- Ability to install, service and repair CNC machines and equipment.
- Ability to fault find, diagnose and correct errors on CNC machine tools.
- Ability to assemble, set up and dismantle hydraulic, pneumatic and large mechanical assemblies.
- Team player with the ability to work on own initiative and problem solve.
- Knowledge of part identification and understanding of engineering drawings.
- Mechanical and electrical qualifications/experience.
- PLC knowledge.
- Excellent customer service, communication and organisational skills.
- PC literate.
- Previous experience as part of a service team is essential.
Benefits
- Competitive Salary £26K to £39K (dependent on experience).
- Hours: 38 hours per week.
- Overtime: Time and a half Weekdays & Saturdays; Sundays Double Time.
- Uniform and tools provided.
- Fully funded company vehicle.
- Pension scheme.
- Company sick pay scheme.
- Private healthcare / life cover / EAP.
- 26 days holiday per annum.
- Job types: Full-time, Permanent.
Typical Requirements to Apply
- Driving licence must be clean (required).
- Travel willingness: up to 75% (required).
- Ability to commute/relocate: Warwick CV35 or plan to relocate before starting work (required).