Photocopier / Barcode Field Service Engineer

TXP; Reading; On-site; GBP 29,000 - 35,000; Full time

Job summary

A printing solutions company is seeking a Field Service Engineer specializing in Multi-Functional Devices. This full-time role offers up to £35,000 and includes a company vehicle and training. Responsibilities include maintenance and repair of printing technologies and client interaction. Ideal candidates will have strong technical skills and customer-facing experience, with opportunities to progress into pre-sales or technical management.

Benefits

Company vehicle

Manufacturer-accredited training

Structured onboarding

Qualifications

• Proven experience maintaining and repairing MFDs and related print hardware.
• Strong IT and networking skills relevant to print environments.
• Professional and courteous when dealing with clients on-site.

Responsibilities

• Maintenance, diagnosis, and repair of printing technologies.
• Providing technical advice and on-site troubleshooting.
• Completing accurate service records and job reports.

Skills

MFD maintenance

IT networking skills

Excellent communication

Self-motivated

Tools

Heating and Thermal Printers

Wide Format Printers

Job description

Overview

TXP are currently seeking a professional and experienced Field Service Engineer specialising in Multi-Functional Devices (MFDs) and photocopiers to join our team. This is a full-time, permanent position supporting our expanding customer portfolio throughout Southern England. The role is ideal for individuals who take pride in delivering high standards of service and enjoy working collaboratively within a committed and quality-driven team.

Primary Responsibilities

• Maintenance, diagnosis, and repair of a broad range of printing technologies, including:
• Multi-Functional Devices (MFDs) from various manufacturers
• Thermal Barcode Printers
• Wide Format Printers
• Light Production Printers
• Basic networking support (e.g., scan-to-folder/email configuration, device connectivity)
• Providing technical advice and on-site troubleshooting for clients and colleagues
• Supporting team members and sharing technical expertise
• Completing accurate service records and job reports
• Participating in ongoing professional development through manufacturer and internal training
• Pre-Sales & Commercial Development Opportunity — This role includes a valuable pre-sales element, allowing engineers to identify and recommend upgrade or replacement solutions during service visits. For the right candidate, this presents a clear pathway into a more commercially focused role, combining technical expertise with consultative sales. It is particularly suited to engineers with strong customer-facing experience who are looking to transition into technical sales or hybrid roles.

Key Requirements

• Proven experience maintaining and repairing MFDs and related print hardware
• Familiarity with thermal and wide-format printing equipment (training available)
• Strong IT and networking skills relevant to print environments (TCP/IP, SMB, scan-to-email/folder, etc.)
• Excellent written and verbal communication skills
• Self-motivated and well-organised, with the ability to manage workload independently
• Professional and courteous when dealing with clients on-site
• Full UK driving licence is essential

Package

• up to £35,000
• Company vehicle, laptop, mobile phone, and necessary tools
• Manufacturer-accredited training across all technologies
• Supportive technical team and structured onboarding
• Clear progression pathway into pre-sales, account management, or technical leadership
• Stable and growing business with a national presence and a reputation for quality

How to Apply

To express your interest, please submit your CV along with a brief covering note outlining your suitability for the role