We are looking for Automation Engineer with experience in servicing laboratory equipment to join our PerkinElmer team.
In this role you will provide crucial on-site support at the Customer location in Stevenage. As an integral part of our technical services team, you will be embedded within the department, delivering first-line software, technical, and hardware support for automated platforms and benchtop liquid handlers to ensure optimal system reliability.
This role is ideal for a candidate with a background in field service engineering who has a strong interest or educational background in robotics and automation systems.
Additionally, you will collaborate with the broader Scientific Services team to support various automation platforms as needed.
Job Responsibilities:
- Act as a first point of contact for critical equipment breakdowns, ensuring minimal impact on scientific activity.
- Carry out ongoing system performance analysis based upon error logs, live run interventions and root-cause analysis & trending of errors to mitigate their re-occurrence.
- Provide technical mediation in the event of long running equipment issues involving multiple vendors.
- Assist in developing training packages tailored to the automation platforms, intended for both LIS Engineers & the client’s scientific workforce.
- Develop and implement a proactive maintenance regime for key equipment.
- Oversee & participate in equipment support activities.
- Train scientists on best practices for the use of automated equipment, ensuring optimal routine and operation.
- Develop support solutions built around department requirements to enhance service delivery.
- Establish & maintain strong relationships with the Vendor Service Organization.
- Maintain awareness of new developments in their field of Laboratory Automation.
Qualifications:
- Solid understanding of core competencies involved with liquid handling automation.
- Experience working in a Pharmaceutical environment.
- A minimum of 4 years of experience in a biopharmaceutical or pharmaceutical industry, or an equivalent combination of education and experience.
- Strong understanding of automation principles and practices.
- Bachelor’s degree or higher in engineering, robotics, mechatronics, or a related field is preferred.
- Previous experience in a Field Service Engineer or Application Specialist role is a plus.
- Having leadership experience is advantageous for this role.
Critical Skills:
- Ability to troubleshoot and problem-solve when training is limited.
- Technical writing.
- Exceptional interpersonal and coaching skills.
- Experience using Microsoft Suite (i.e. Outlook, Teams, Word, Excel).
- Effective communicator (ex. Audits, speaking with leadership).
- Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
- Ability to work collaboratively with international counterparts to achieve global objectives.
- Strong interest in robotics and automation, with a passion for applying technical knowledge in real-world lab environments.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!