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Job Summary

The Care Coordinator Medicines Management will work closely with the pharmacy team, clinicians, and wider multidisciplinary team to support patients with medication-related issues, enhance medicines optimisation, and improve patient outcomes. This role involves proactive coordination of care, patient engagement, and administrative support in relation to safe, effective, and efficient medicines use.

Main duties of the job

• We are looking for an enthusiastic administrator who has excellent organisational, multidisciplinary and communication skills with experience working in the general practice setting.
• Provide coordination and navigation to patients across the organisation requiring medication support through processing medication requests, triage or signposting to the correct pharmacy service.
• Support patients with their understanding of the pharmacy services provided by the Medicines Management Team.
  
  

About Us

THE LEWISHAM CARE PARTNERSHIP (TLCP)

We are a 55k patient practice working from 5 sites in Central Lewisham. TLCP is a Partnership and PCN in its own right with no other practices involved.

We are an innovative organisation that thrives on the challenges that are being presented to General Practice. We are working with partner organisations at all level within Health and Social Care from other PCNs in the locality to national initiatives. You will be entitled to Annual Leave, Bank Holiday and Study Leave and supported by the clinical team/admin team within the practices.

We are seeking dynamic professional colleagues keen to join our clinical team. TLCP has 14 GP partners, 15 Salaried GPs , 21 in our nursing team and 8 in our pharmacy team

TLCP is a teaching practice for Medical and Nursing staff, it has a full complement of non-clinical managers and staff.

Date posted

29 April 2025

Pay scheme

Other

Salary

Depending on experience Upto £14.50 per hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0101-25-0004

Job locations

56 - 60 Loampit Hill

London

SE13 7SX

Hilly Fields Medical Centre

172 Adelaide Avenue

London

SE4 1JN

Honor Oak Group Practice

20 Turnham Road

London

SE4 2LA

The Surgery

36 Belmont Hill

London

SE13 5AY

Morden Hill Surgery

Morden Hill

London

SE13 7NN

Job Description

Job responsibilities

The following are the core responsibilities of the care coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels (this list is not exhaustive)

Answering Pharmacy and Surgery phone lines

Triage requests and queries from phone calls to the team.

Support in the delivery of safe and efficient responses to patient medication requirements

Coordinate patient reviews for medication optimisation, particularly for high-risk medications and polypharmacy cases.

Support clinicians in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).

Liaise with patients, carers, GPs, pharmacists, and community teams to ensure medicines-related actions are followed up.

Manage call/recall systems for structured medication reviews and chronic disease management.

Facilitate patient understanding and adherence to medications through educational support and regular follow-ups.

Track and support the implementation of prescribing changes (e.g. medication switches or formulary updates).

Maintain accurate and timely documentation in patient records and relevant systems.

Participate in quality improvement initiatives, including medicines reconciliation post-discharge.

Assist with administrative support for medication reviews, shared care protocols, and medicines use evaluations.

Act as a point of contact for medication-related queries from patients and healthcare professionals.

Manage Med Mgmt dashboard and ensure CQC compliance achieved with patient safety

Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources.

Provide coordination and navigation to patients across the PCN requiring medication support through triage or signposting to the correct pharmacy service.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals across the PCN.

Secondary Responsibilities

Coordinating and adding clinical sessions to EMIS

Cascading upcoming annual leave and absence of the Hub Team to member practices

Able to build relationships with service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies

Any other task as required for smooth operation of the organisation

Generic Responsibilities

All staff at The Lewisham Care Partnership (TLCP) have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staffs have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staffs have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

TLCP is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

TLCP is committed to maintaining an outstanding confidential service. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

We continually strive to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staffs are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

As part of the TLCP, all personnel are to complete a induction programme; this is managed by the Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staffs are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the TLCP training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staffs are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Lewisham Care Partnership must adhere to the information contained with the policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the site of work is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staffs to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At The Lewisham Care Partnership, staffs are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of four weeks plus bank holiday days leave each year(pro rota for part time), and should be encouraged to take all of their leave entitlement.

Job Description

Job responsibilities

The following are the core responsibilities of the care coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels (this list is not exhaustive)

Answering Pharmacy and Surgery phone lines

Triage requests and queries from phone calls to the team.

Support in the delivery of safe and efficient responses to patient medication requirements

Coordinate patient reviews for medication optimisation, particularly for high-risk medications and polypharmacy cases.

Support clinicians in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).

Liaise with patients, carers, GPs, pharmacists, and community teams to ensure medicines-related actions are followed up.

Manage call/recall systems for structured medication reviews and chronic disease management.

Facilitate patient understanding and adherence to medications through educational support and regular follow-ups.

Track and support the implementation of prescribing changes (e.g. medication switches or formulary updates).

Maintain accurate and timely documentation in patient records and relevant systems.

Participate in quality improvement initiatives, including medicines reconciliation post-discharge.

Assist with administrative support for medication reviews, shared care protocols, and medicines use evaluations.

Act as a point of contact for medication-related queries from patients and healthcare professionals.

Manage Med Mgmt dashboard and ensure CQC compliance achieved with patient safety

Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources.

Provide coordination and navigation to patients across the PCN requiring medication support through triage or signposting to the correct pharmacy service.

Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals across the PCN.

Generic Responsibilities

All staff at The Lewisham Care Partnership (TLCP) have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staffs have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staffs have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

TLCP is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

TLCP is committed to maintaining an outstanding confidential service. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice or staff information. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

We continually strive to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staffs are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

As part of the TLCP, all personnel are to complete a induction programme; this is managed by the Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staffs are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the TLCP training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staffs are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Lewisham Care Partnership must adhere to the information contained with the policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the site of work is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staffs to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At The Lewisham Care Partnership, staffs are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of four weeks plus bank holiday days leave each year(pro rota for part time), and should be encouraged to take all of their leave entitlement.

Person Specification

Qualifications

Desirable

• The Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute
• Passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework
  
  

Experience

Essential

• Experience of working in a primary care setting
  
  

Desirable

• Good knowledge of MS Office and Outlook
  
  

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Good IT skills
• Clear, polite telephone manner
• Good knowledge of MS Office and Outlook
• EMIS/SystmOne/Vision user skills
• Effective time management (planning and organising)
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
  
  

Desirable

• Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Understanding of when appropriate or necessary to refer people back to other health professionals or members of the team.
• Able to listen, empathise and provide person-centered support in a non-judgemental way.
  
  

Person Specification

Essential

• Excellent communication skills (written and oral)
• Good IT skills
• Clear, polite telephone manner
• Good knowledge of MS Office and Outlook
• EMIS/SystmOne/Vision user skills
• Effective time management (planning and organising)
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
  
  

Desirable

• Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Understanding of when appropriate or necessary to refer people back to other health professionals or members of the team.
• Able to listen, empathise and provide person-centered support in a non-judgemental way.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lewisham Care Partnership

Address

56 - 60 Loampit Hill

London

SE13 7SX

Employer's website

https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Lewisham Care Partnership

Address

56 - 60 Loampit Hill

London

SE13 7SX

Employer's website

https://www.thelewishamcarepartnership.co.uk/ (Opens in a new tab)