It Support Engineer jobs in United Kingdom

Job Title: IT Support Technician – 1st Line

Salary: £27,000 – £35,000

Location: Newton Abbot - Hybrid

The Opportunity

We’re working with a fast-growing, forward-thinking professional services company on the lookout for an IT Support Technician ready to take the next step in their career. This isn’t just another support role—it’s your chance to make a genuine impact within a dynamic organisation that values your ideas and invests in your growth.

Benefits:

• Hybrid working model
• Paid training & personalised development plans
• Salary plus commission & bonus schemes
• Sick pay & holiday pay
• Staff referral scheme
• Personal trainer sessions & flexible working
• Incentives, rewards, and regular social events
• Staff parties & fundraisers
• Life assurance with MetLife
• Employee Assistance Programme (for you & your family)
• Medicash Health Cash Plan

What You’ll Do

In this role, you’ll deliver high-quality technical support and resolutions to end users, ensuring a seamless customer experience. With full training and accreditation provided on supported technologies, you’ll develop specialist skills—particularly around Microsoft Azure—and have the opportunity to progress into an engineering role within the professional services team.

Key responsibilities include:

• Providing technical support via phone and a dedicated support portal
• Diagnosing and resolving issues on end-user devices and server environments
• Monitoring customer infrastructure environments - Logging and tracking requests in the ticketing system
• Guiding and training end users to help them get the most from their systems - Escalating complex issues to engineering teams or vendors as needed
• Following established support policies and procedures
• Contributing to wider company projects and initiatives

What We’re Looking For

• Technical support experience
• Experience supporting Azure infrastructure (training and certifications provided if needed)
• Good understanding of networking basics: identity management, DNS, DHCP, security management
• Strong communication skills to confidently support and guide clients
• A proactive mindset, keen to keep developing and stay ahead in the industry

If you are interested in hearing more about this role, email a copy of your CV to conor@digitalwaffle.co or apply directly!