IT Support Technician

Anonymous; East Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading managed service provider in the UK is seeking an IT Support Technician. This office-based role requires excellent communication skills and the ability to handle technical issues for end users. Candidates must have a UK driver's license and access to their own transport. Prior IT experience is preferred, but on-the-job training will be provided. Salary ranges from £24,000 to £27,000 depending on skills and experience.

Qualifications

• Previous office work experience required.
• Must have a UK Driver's license and access to a car.
• Prior IT experience is a bonus but not essential.

Responsibilities

• Answer incoming technical calls.
• Raise and log tickets.
• Resolve technical problems with end users.
• Assist users via phone and email.
• Remotely control PCs to fix issues.
• Communicate with suppliers to resolve problems.
• Escalate issues when needed.
• Configure new client hardware.

Skills

Excellent communication skills

Data capture

Can do attitude

End user patience

Calm under pressure

Attentive nature

Neat and tidy working policy

Tools

Microsoft Office

Microsoft Azure

3CX

Apple Mac

Sage

Job description

IT Support Technician

Salary: £24,000 to £27,000 per annum dependent on skills and experience.

Wingerworth, Chesterfield, S42 6QW.

Office based only - no option for hybrid working.

Own transport and UK driving licence essential.

Job Description

Our client is a leading MSP with over 20 years' experience, being founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts us in a very enviable position in the market, enabling us to provide a huge variety of software & hardware options. Our IT Support & Management services make sure that not only are you receiving and using the best available, but that you're getting the most out of it - maximizing your return of investment.

We are growing our team and are looking for an additional IT Support Technician. This is a solely in person role, with no option for remote working. Own transport is required. Commute to our offices in Wingerworth Chesterfield. Prior experience in a similar job is beneficial, but not entirely necessary, we care more about the individual rather than experience. On the job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, option of promotion above this is possible for the right person. We operate a Company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers - upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available.

What we are looking for

• Excellent communication skills.
• Excellent data capture.
• Can do and willing to help attitude.
• Good end user patience.
• Ability to keep calm under pressure.
• Attentive nature.
• Keeping with a neat and tidy working policy.

Your responsibilities will include

• Answering incoming technical calls.
• Raising and logging tickets.
• Resolving technical problems with end users.
• Helping the users over the phone and email.
• Remotely controlling users PCs to resolve issues.
• Communicating with suppliers/partners to resolve problems.
• Escalating problems where needed.
• Configuration of new client hardware.

Experience required

• Previous office work experience.
• Email use for business purposes.
• Phone handling.
• UK Driver's license & access to or use of your own car required.

Additional desirable experience

• Previous experience working in an IT Support environment.
• Microsoft Azure cloud environments.
• 3CX telephony administration.
• Apple Mac user administration.
• Sage administration.
• History of working with Microsoft Windows network environments.
• Server administration.
• Network administration.

Must haves/Screening questions

• Must be able to work legally in the UK.
• Must be comfortable in a permanent office environment.
• Must be able to reliably commute to our office location.
• Must have their own or access to a vehicle and a UK drivers license.
• Must have some form of prior work experience, specific IT experience is a bonus but not essential.

Interested? If you feel that you possess the relevant skills and experience then please send your CV by return.

Not open to agencies.

INDLS