Senior IT Support Technician

Pure Resourcing Solutions Limited; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational organisation in Bournemouth is seeking an IT support professional to provide 1st and 2nd line support. The ideal candidate will have proven experience in technical support, strong troubleshooting skills, and excellent communication abilities. This on-site role involves ensuring smooth IT operations and supporting a collaborative team environment.

Qualifications

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
• Excellent communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line technical support to staff and students.
• Monitor, prioritise, and resolve support requests efficiently.
• Maintain and support IT infrastructure including Windows, Office 365.

Skills

1st and 2nd line technical support

Strong troubleshooting skills

Customer service skills

Attention to detail

Tools

Windows 10/11

Microsoft 365

Azure AD

Intune

Job description

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. This role is based on site in Bournemouth, Mon‑Fri.

Key Responsibilities

• Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day‑to‑day IT operations.
• Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
• Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
• Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
• Support cloud and on‑premises platforms including Microsoft 365, Teams, and SharePoint.
• Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
• Champion cybersecurity awareness within the organisation.
• Collaborate with central IT teams to resolve infrastructure or system‑wide issues promptly.

About You

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
• Familiarity with Azure AD & Intune.
• Excellent communication and customer service skills, with a calm, proactive approach.
• Strong attention to detail and ability to document processes clearly.
• Able to work independently, manage multiple priorities, and maintain a positive, solution‑focused attitude.

What Next?

Apply Now