IT Support Technician

Ideal Personnel & Recruitment Solutions Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an enthusiastic IT Support Technician to join a dedicated Service Desk team in the UK. The role offers the opportunity to grow skills in a hands-on environment and support a wide range of IT systems. Responsibilities include providing first-line support, troubleshooting issues, and maintaining IT infrastructure. Candidates should have 1-2 years of experience in IT support and strong communication skills.

Qualifications

• 1-2 years in a 1st line helpdesk or IT support role.
• Familiarity with Windows OS and Microsoft Office applications.
• Experience with Active Directory and network troubleshooting.

Responsibilities

• Provide 1st line support to end-users.
• Respond to helpdesk tickets via multiple channels.
• Troubleshoot hardware, software, and network issues.

Skills

1-2 years in a 1st line helpdesk or IT support role

Windows OS (e.g. Windows 11)

Microsoft Office applications

Active Directory

VPN and anti-virus solutions

PC/laptop hardware and peripherals

Mobile devices and management tools (Intune preferred)

Basic networking concepts (IP, DNS, DHCP)

Job description

Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands‑on environment, supporting a wide range of IT systems and users across the business. The role is office based full‑time, working Monday to Thursday 08.00 - 16.45 and Friday 08.00 - 15.30, 37.5 hours per week.

As an IT Support Technician, you ll be the first point of contact for technical issues, helping colleagues resolve hardware, software, and network problems. You ll also play a key role in maintaining our IT infrastructure and supporting wider business initiatives.

Key Responsibilities

Provide 1st line support to end‑users, with occasional involvement in 2nd line tasks.

Respond to helpdesk tickets via ServiceNow, phone, email, or in‑person.

Troubleshoot and resolve hardware, software, and network related issues.

Set up, configure, and maintain desktops, laptops, printers, and mobile devices.

Perform hardware/software installations and upgrades.

Assist with network patching and printer support.

Administer user accounts (e.g. password resets, account creation) via Active Directory.

Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).

Participate in pan‑European or global IT projects as required.

We re looking for someone who s technically capable, customer‑focused, and eager to learn. You ll be working closely with colleagues across departments, so strong communication and problem‑solving skills are essential.

Requirements

• 1 2 years in a 1st line helpdesk or IT support role.
• Windows OS (e.g. Windows 11) and Microsoft Office applications.
• Active Directory, along with VPN and anti‑virus solutions.
• PC/laptop hardware and peripherals, including printers.
• Mobile devices and mobile device management tools (Intune preferred).
• Basic networking concepts (IP, DNS, DHCP)
• Experience installing software related to CAD or PLC programming tools is advantageous.

Personal Attributes

• Excellent customer service and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Highly organised with attention to detail.
• Clear and effective communication skills.
• Able to work independently and as part of a team
• Passionate about delivering high‑quality support.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.