IT Support Technician

Mploy Staffing Solutons; Bournemouth; On-site; GBP 26,000 - 35,000; Full time

Job summary

A local Managed Service Provider in Bournemouth seeks an experienced IT Support Technician to join their team. The role involves providing high-level IT support, managing ticket queues, and conducting site visits. The ideal candidate has at least 3 years of experience in an MSP environment, strong customer service skills, and expertise in Microsoft 365 and Windows Server. This full-time position offers a salary between £26,000 and £35,000, with onsite parking available.

Benefits

Onsite parking

Close to Bournemouth Pier

Qualifications

• Minimum 3 years IT support experience in an MSP environment.
• Excellent customer service and communication skills.
• Strong understanding of Microsoft 365, Windows Server, and Active Directory.

Responsibilities

• Provide day-to-day IT support to various clients.
• Manage ticket queues and provide ownership of problems.
• Perform site visits for installations and troubleshooting.

Skills

Customer service skills

Microsoft 365 support

Windows Server administration

Active Directory

IP Networking

Tools

Windows 10/11

VoIP technology

Microsoft Azure

Job description

Our client based in Bournemouth has an immediate requirement for an experienced IT Support Technician to join their well‑established and busy team. The company are a local Managed Service Provider (MSP), who provide an exceptionally high level of customer service and support to a diverse customer base across the globe.

We are looking for an IT support technician who has experience working for an outsourced IT provider. The company provide day to day IT support to businesses and organisations of all shapes and sizes and with a wide range of IT environments. Primary technology focus is Microsoft 365 – but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper‑V, Networking, Firewalls, Managed Wi‑Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person.

You will be primarily office based in Bournemouth with site visits to clients when required. You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs/laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on‑site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are important on a day to‑day basis.

The ideal candidate must be self‑motivated and an experienced support engineer, who has the right mindset to want to continue to learn and advance technical knowledge. You should be able to work on your own (sometimes under pressure for time or technical issues) but also as an important part of a small, friendly, team of engineers.

Essential Requirements

• 3 years minimum IT support experience dealing with multiple clients and/or sites in a similar MSP environment.
• Excellent customer service skills and experience.
• Excellent understanding and support experience of Microsoft 365, Windows Server 2016–2022, Active Directory, Windows 10/11, IP Networking, Firewalls, Broadband Services.
• Full driving license and own vehicle.

Preferable Requirements

• Experience of hardware from HP, Dell, Draytek, SonicWall and Ubiquiti amongst others.
• Experience with VoIP technology.
• Microsoft Azure experience would be advantageous.

This is a full‑time permanent position with an immediate start available; days and hours of work to be discussed at interview. We are able to offer a salary of between £26,000 – £35,000 per annum, dependent on experience. Based in central Bournemouth, onsite parking is available and it is just a 5 minute walk to Bournemouth Pier.

For more information please contact Jon @ Mploy Christchurch on [e-mail]