IT Support Technician

IDEAL PERSONNEL; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Milton Keynes is seeking an enthusiastic IT Support Technician to join a dedicated Service Desk team. This role offers the chance to grow skills while supporting a variety of IT systems. Responsibilities include providing first line support to users, troubleshooting issues, and maintaining documentation. The ideal candidate has 1-2 years of experience in IT support and strong customer service skills. This is a full-time office-based position with competitive pay.

Qualifications

• 1–2 years in a 1st line helpdesk or IT support role.
• Knowledge of Windows OS and Microsoft Office applications required.
• Familiarity with Active Directory and VPN.

Responsibilities

• Provide 1st line support to end-users.
• Troubleshoot hardware, software, and network issues.
• Maintain accurate documentation of IT assets.

Skills

Excellent customer service

Analytical skills

Problem-solving abilities

Organised and detail-oriented

Effective communication

Teamwork

Tools

Windows 11

Microsoft Office

Active Directory

Intune

ServiceNow

Job description

Overview

Full time, Permanent Milton Keynes Competitive Ref No: IPRS7356. Our client has a vacancy for an enthusiastic IT Support Technician to join their small but dedicated Service Desk team. This is a fantastic opportunity to grow your skills in a hands‑on environment, supporting a wide range of IT systems and users across the business. The role is office based full‑time, working Monday to Thursday 08.00 – 16.45 and Friday 08.00 – 15.30, 37.5 hours per week.

Key Responsibilities

• Provide 1st line support to end‑users, with occasional involvement in 2nd line tasks.
• Respond to helpdesk tickets via ServiceNow, phone, email, or in‑person.
• Troubleshoot and resolve hardware, software, and network related issues.
• Set up, configure, and maintain desktops, laptops, printers, and mobile devices.
• Perform hardware/software installations and upgrades.
• Assist with network patching and printer support.
• Administer user accounts (e.g. password resets, account creation) via Active Directory.
• Maintain accurate documentation of IT assets (PCs, laptops, mobile devices).
• Participate in pan‑European or global IT projects as required.

Requirements

• 1–2 years in a 1st line helpdesk or IT support role.
• Windows OS (e.g. Windows 11) and Microsoft Office applications.
• Active Directory, along with VPN and anti‑virus solutions.
• PC/laptop hardware and peripherals, including printers.
• Mobile devices and mobile device management tools (Intune preferred).
• Basic networking concepts (IP, DNS, DHCP).
• Experience installing software related to CAD or PLC programming tools is advantageous.

Personal Attributes

• Excellent customer service and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Highly organised with attention to detail.
• Clear and effective communication skills.
• Able to work independently and as part of a team.
• Passionate about delivering high‑quality support.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

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