Hospitality jobs in United Kingdom

Are you a dynamic, customer focused individual who can manage a team effectively? Whilst maintaining the highest level of service and quality? If so, Bannatyne is looking for you to fill our Cafe Bar Manager role! Our Perks B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.

• Oversee daily operation of the cafe bar, ensuring efficient services and adherence to health and safety regulations.
• Supervise and coordinate the activities of cafe bar staff, including scheduling training and performance management.
• Foster a positive and collaborative team environment, prompting professional growth and development.
• Provide exceptional customer service and ensure all staff do the same, handle customer inquiries, complaints and feedback professionally.
• Manage inventory, including ordering supplies, monitoring stock levels, and minimising waste.
• Ensure all food and beverages are prepared and presented to the highest standards.
• Develop strategies to improve customer satisfaction.
• Manage the cafe bar budget, controlling costs and maximising profits.
• Maintain cleanliness and organisation of the cafe bar, ensuring all areas meet Bannatyne’s high standards, conduct regular checks on equipment and facilities, reporting any maintenance issues to the relevant department.
• Handling cash transactions, managing tills and ensuring accurate financial records are maintained.
• Assist in planning and executing promotional activities to attract members and increase sales.
• Ensuring consistently meet or exceed key performance indicators (KPI's), such as sales targets, customer satisfaction scores and operational efficiency.
• Qualifies for performance-based bonus.
• Required to support the Club and work Duty Management shifts, being responsible for the club during these shifts.

• Proven experience in a cafe or management role within the hospitality or food and beverage industry.
• L2 Food Safety and Hygiene Certificate.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Good financial acumen and experience with budget management.
• Knowledge and experience of health and safety regulations.
• Ability to work under pressure and manage multiple tasks.
• Proactive and results driven, highly organised with a strong attention to detail.
• Flexible and able to adapt to changing priorities and strong problem solving skills.
• Ability to work flexible hours, including weekends and holidays.
• Desirable: Knowledge of theme nights, party nights and organising member events.