Cafe Bar Manager - Stotfold

Bannatyne Group; Hitchin; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wellness and fitness provider in Hitchin seeks a dynamic Cafe Bar Manager to oversee daily operations, manage staff, and ensure exemplary customer service. This role includes managing inventory, handling finances, and fostering a collaborative environment while meeting health and safety standards. The ideal candidate will have experience in hospitality management, a passion for customer care, and the ability to adapt to changing priorities. Comprehensive perks including flexible scheduling and employee discounts offered.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Career & Personal Development training

Mental Health, Well-Being and EAP Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Proven experience in a cafe or management role within hospitality or food and beverage.
• Strong leadership and team management abilities.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of health and safety regulations.

Responsibilities

• Oversee daily operation of the cafe bar ensuring efficient services.
• Supervise cafe bar staff including training and performance management.
• Provide exceptional customer service and handle inquiries professionally.
• Manage inventory, including ordering supplies and monitoring stock levels.
• Assist in planning promotional activities to attract members.

Skills

Excellent customer service

Team management

Financial acumen

Problem solving

Attention to detail

Education

L2 Food Safety and Hygiene Certificate

Job description

Are you a dynamic, customer focused individual who can manage a team effectively? Whilst maintaining the highest level of service and quality? If so, Bannatyne is looking for you to fill our Cafe Bar Manager role! Our Perks B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping.

Typical Day

• Oversee daily operation of the cafe bar, ensuring efficient services and adherence to health and safety regulations.
• Supervise and coordinate the activities of cafe bar staff, including scheduling training and performance management.
• Foster a positive and collaborative team environment, prompting professional growth and development.
• Provide exceptional customer service and ensure all staff do the same, handle customer inquiries, complaints and feedback professionally.
• Manage inventory, including ordering supplies, monitoring stock levels, and minimising waste.
• Ensure all food and beverages are prepared and presented to the highest standards.
• Develop strategies to improve customer satisfaction.
• Manage the cafe bar budget, controlling costs and maximising profits.
• Maintain cleanliness and organisation of the cafe bar, ensuring all areas meet Bannatyne’s high standards, conduct regular checks on equipment and facilities, reporting any maintenance issues to the relevant department.
• Handling cash transactions, managing tills and ensuring accurate financial records are maintained.
• Assist in planning and executing promotional activities to attract members and increase sales.
• Ensuring consistently meet or exceed key performance indicators (KPI's), such as sales targets, customer satisfaction scores and operational efficiency.
• Qualifies for performance-based bonus.
• Required to support the Club and work Duty Management shifts, being responsible for the club during these shifts.

Qualifications

• Proven experience in a cafe or management role within the hospitality or food and beverage industry.
• L2 Food Safety and Hygiene Certificate.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Good financial acumen and experience with budget management.
• Knowledge and experience of health and safety regulations.
• Ability to work under pressure and manage multiple tasks.
• Proactive and results driven, highly organised with a strong attention to detail.
• Flexible and able to adapt to changing priorities and strong problem solving skills.
• Ability to work flexible hours, including weekends and holidays.
• Desirable: Knowledge of theme nights, party nights and organising member events.