Costa Store Manager

Scoffs Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading coffee franchise in the UK seeks a passionate Store Manager to lead and inspire a dedicated team. You will be responsible for delivering exceptional customer experiences, managing store performance, and developing your team. Ideal candidates will have previous management experience in retail or hospitality, a strong results-driven mindset, and a genuine passion for people development. This role offers comprehensive benefits, including training opportunities and bonuses for team performance.

Benefits

Instant perks with Boostworks

Free Employee Assistance Programme

Wagestream access

Company pension scheme

Tailored leadership training

Free lunch & drinks

Discounts on & off shift

Long service awards

Performance bonuses

Qualifications

• Previous management experience in retail or hospitality is required.
• Passion for coaching high-performing teams.
• Strong results-driven mindset and commercial awareness.

Responsibilities

• Lead a team of Baristas and Assistant Managers.
• Ensure exceptional customer experiences.
• Drive store performance metrics effectively.
• Ensure operational excellence and compliance.
• Recruit, onboard, and develop your team.

Skills

Management experience

People development

Commercial acumen

Communication skills

Organisational skills

Proactive attitude

Hands-on leadership

Job description

The Role: Store Manager

As Store Manager, you'll be the driving force behind your store's success – setting the tone, coaching your team, and ensuring every customer receives an unbeatable Costa experience. You'll lead from the front and take full ownership of your store's performance, people, and day‑to‑day operations.

Responsibilities

• Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
• Delivering an exceptional customer experience while upholding brand standards
• Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
• Ensuring operational excellence, including compliance, cleanliness, and health & safety
• Recruiting, onboarding, and developing your team with clear growth plans
• Driving commercial success through smart decision‑making and team motivation
• Launching seasonal campaigns and ensuring flawless execution on the shop floor

Qualifications

• Previous management experience in retail, hospitality, or a similar customer‑facing role
• A passion for people development, coaching, and leading high‑performing teams
• Strong commercial acumen with a results‑driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands‑on leadership style and a love for great coffee

The UK's Largest Costa Coffee Franchise

Are you a motivated leader with a passion for people and a love for exceptional coffee? If you're ready to take the next big step in your career, we have the opportunity for you. At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people‑first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.

Lead With Purpose – Become a Store Manager at Scoffs Group

At Scoffs Group, we’re an award‑winning franchise, representing the nation's favourite coffee brand, Costa Coffee, for over 11 years running. Our teams are at the heart of everything we do – from crafting the perfect flat white to creating a positive impact in the communities we serve. Joining Scoffs means joining a network of supportive, passionate people who care about quality, team spirit, and continuous improvement.

Benefits

• Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
• We've Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Gain real‑time access to your earnings, budgeting tools, and smart savings
• Secure Your Future – Join our Company Pension Scheme and build long‑term financial security
• Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
• Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
• We Celebrate You – From day one to key milestones, we make every achievement count
• Team Wins = Bonus Time – Hit your targets and share in store‑wide performance bonuses

Ready to Lead a Store, Inspire a Team, and Deliver Greatness?

If you're a passionate, results‑driven leader with a heart for people and a head for business, we'd love to hear from you.