Customer Assistant

Buzz Bingo; Morecambe; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK leisure company is seeking a Customer Assistant for their Morecambe club. This role offers a 25-hour flexible contract, requiring you to provide exceptional service and build relationships with customers. Preferred candidates will have experience in hospitality and excellent communication skills. The position includes various tasks around the club, ensuring a high standard of presentation and compliance with company policies. Benefits include a wellbeing app, staff discounts, and in-house training.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Employee Recognition Scheme

Access to online courses

In-house Training

4 weeks Annual Leave

50% off bingo tickets

Life Assurance

Pension Scheme

Qualifications

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in hospitality or retail.
• Outstanding communication skills that can be adapted to different situations.
• Kitchen experience is preferred.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club.
• Support with other duties as requested by the line manager.

Skills

Customer service experience

Outstanding communication skills

Cash handling experience

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!

Join us as a Customer Assistant in our MorecambeClub offering a 25hour contract which is fully flexible over 7 days, including evenings and weekends. Please note kitchen experience is preferred.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Kitchen experience is preferred.
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+