Donor Carer

NHS Blood and Transplant; Lincoln; On-site; GBP 22,000 - 26,000; Full time

Job summary

A national health service organization in the UK seeks a motivated individual to engage with donors and support them through the donation process. You don't need a healthcare background—experience in retail or customer service is valuable. The role involves maintaining accurate records and ensuring a comfortable experience for donors. Required skills include strong communication and a valid UK driving license. This position offers training and opportunities for a meaningful career in healthcare.

Qualifications

• Experience in dealing with the public.
• Experience delivering quality customer service.
• Willingness to learn new technology skills.

Responsibilities

• Greet donors and support them through the donation process.
• Ensure donors leave feeling good about their experience.
• Keep accurate records and handle blood products safely.

Skills

Dealing with the public

Quality customer service

Learning new technology skills

Education

Good standard of numeracy and literacy

Skills for Health Care Certificate

Valid full UK Driving Licence (Manual)

Job description

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6, people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays — but no night shifts!

You will be working on a shift basis but, the normal hours for this role are 6 days per fortnight. Early shifts start at 8am and finish 5 : 30pm. Late shifts start at 10 : 30pm and finish 8 : 30pm, this will be 9. hour days.

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background — experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).

It’s a hands‑on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close‑knitted team.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About you

Experience and Knowledge

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Qualifications and Training

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)