Turbo Services Customer Support Leader

Sulzer; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering company in Aberdeen seeks a Customer Support Manager to lead the Turbo Services support team. The role involves managing customer relationships, ensuring service delivery, and mentoring a skilled team. Candidates should have strong technical knowledge in turbo machinery and experience in customer contract management. This position offers competitive salary, annual bonuses, and various health and wellness perks, promoting an inclusive work environment.

Benefits

Competitive basic salary

Annual bonus

Private Medical Insurance

33 days annual leave

Defined pension contributions

Access to Medicash for health costs

Employee Assistance Programme

Discounted car leasing

Long Service Awards

Continuous learning opportunities

Qualifications

• Key link with customers, ensuring seamless service delivery.
• Proven experience in managing customer contracts and KPIs.
• Ability to mentor and develop team members.

Responsibilities

• Manage and mentor a team of Customer Support Engineers.
• Act as the key liaison with customers for work-in-progress updates.
• Identify reliability issues and propose technical improvements.

Skills

Excellent communication skills

Strong technical knowledge of Turbo machinery

Proven ability to manage customer contracts

Commercial awareness

Mentoring and developing team members

Skilled in using ERP and CRM systems

Proactive identification of reliability issues

Education

HNC or equivalent in an engineering discipline

Tools

SAP

Salesforce

Job description

A leading engineering company in Aberdeen seeks a Customer Support Manager to lead the Turbo Services support team. The role involves managing customer relationships, ensuring service delivery, and mentoring a skilled team. Candidates should have strong technical knowledge in turbo machinery and experience in customer contract management. This position offers competitive salary, annual bonuses, and various health and wellness perks, promoting an inclusive work environment.