Resident Liaison & Customer Service Lead

Lawtech Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading construction contractor in Greater London is seeking a Customer Service Coordinator to facilitate smooth project operations. The role involves maintaining relationships with residents and managing customer service issues efficiently. Ideal candidates will have significant experience in customer service, particularly in the construction or social housing sectors, and strong communication skills. You will work closely with project teams to ensure a high level of service quality and rapid issue resolution. The position is vital for enhancing resident satisfaction and project success.

Qualifications

• Exceptional written communication skills are essential for this role.
• Experience in customer service, particularly in construction or social housing, is crucial.
• Ability to set and manage resident expectations effectively.

Responsibilities

• Build and maintain positive relationships with residents and contractors.
• Work closely with project management to ensure high-quality service delivery.
• Respond to resident issues quickly and efficiently.

Skills

Excellent written English

Customer service experience

Resident liaison experience

Managing resident expectations

Competent in MS Excel

Competent in MS Word

Competent in Microsoft Outlook

Use of Project Probe

Use of SharePoint

Job description

A leading construction contractor in Greater London is seeking a Customer Service Coordinator to facilitate smooth project operations. The role involves maintaining relationships with residents and managing customer service issues efficiently. Ideal candidates will have significant experience in customer service, particularly in the construction or social housing sectors, and strong communication skills. You will work closely with project teams to ensure a high level of service quality and rapid issue resolution. The position is vital for enhancing resident satisfaction and project success.