Greek-Speaking Incident & Customer Service Lead

TransUnion; Remote; GBP 30,000 - 40,000; Full time

Job summary

A major credit reference agency is seeking a Greek-speaking Customer Service Incident Coordinator to join their team. The ideal candidate will handle client inquiries regarding breaches and identity theft while delivering exceptional customer service. Responsibilities include screening clients, analyzing fraud incidents, and maintaining clear communication with various stakeholders. This role offers flexibility and a comprehensive benefits package, including paid wellness days and a contributory pension scheme.

Benefits

26 days’ annual leave + bank holidays

Global paid wellness days

Private health care

Diversity forums and communities

Qualifications

• Must be fluent in Greek and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients by telephone to compile information regarding breach/fraud.
• Examine and analyse information to determine the severity of incidents.
• Provide professional customer service and expert assistance to clients.

Skills

Fluency in Greek

Fluency in English

Customer Service Experience

Job description

A major credit reference agency is seeking a Greek-speaking Customer Service Incident Coordinator to join their team. The ideal candidate will handle client inquiries regarding breaches and identity theft while delivering exceptional customer service. Responsibilities include screening clients, analyzing fraud incidents, and maintaining clear communication with various stakeholders. This role offers flexibility and a comprehensive benefits package, including paid wellness days and a contributory pension scheme.