Head Of Customer Service à États-Unis

Location: Starting in Stockport, expanding across the UK

Salary: £50,000 + performance incentives (up to 25%) + company vehicle

Reports to: Chief Operating Officer

Contract Type: Full-time, National Role

SERVING UP THE FUTURE OF PADEL

We’re not just building courts, we’re building a movement. Soul Padel is one of the fastest-growing, most inclusive padel communities in the UK. With venues soon to open across the country, we’re on a mission to make padel accessible, exciting, and performance-driven. Through our strategic partnership with Decathlon and a strong funding foundation, we are poised for rapid expansion nationwide.

We’re now looking for a passionate leader to shape the way we train, play, and grow: our very first Padel Performance Manager.

THE ROLE

As Padel Performance Manager, you'll be the architect of Soul Padel's coaching, competition, and commercial strategy. This newly created, high-impact role is designed to establish Soul Padel as a leader in performance and development, while also driving revenue at scale across all venues. You’ll be accountable for growing and optimising padel coaching, leagues, events and tournaments nationally.

You’ll:

• Lead the design and delivery of national coaching programmes
• Set up infrastructure and ways of working to establish leagues across all venues
• Create and deliver an events programme that introduces new and existing players into coaching pathways
• Optimise court programming to maximise revenue from leagues, coaching, and events
• Recruit and manage a team of top-tier freelance and in-house coaches to deliver 1:1 and group sessions
• Develop a tiered pricing structure for coaching based on experience and expertise
• Partner closely with Centre Managers to identify and maximise commercial opportunities at each site
• Launch and oversee junior academies and high-performance training initiatives
• Collaborate with external partners and consultants to identify and grow top talent
• Represent Soul Padel on and off court, locally and internationally

WHO YOU ARE

You love the game. You live the game. You know what padel can do for people and communities. You're a recognised figure in the industry with:

• 5+ years international coaching experience
• Preferably trained at a respected international padel academy
• A proven background in programme development and team leadership
• A desire to grow the game at every level – from juniors to elite players
• A flexible, collaborative and visionary mindset

THE PACKAGE

• 25% bonus potential based on performance
• Company vehicle
• Work with a purpose-led team shaping the future of sport in the UK

WHY SOUL PADEL?

Soul Padel is redefining the way we play. Our courts are places to meet, move and make memories. We champion:

• Community and competition
• Inclusivity at every level
• Sociability, skill and growth

If you’re ready to bring passion, professionalism and soul to the court, we’d love to hear from you.

APPLY NOW

Be part of a game-changing movement. Serve up your next challenge with Soul Padel.

Soul Padel

Same padel. More soul

To apply please forward your CV and covering letter outlining your suitability to David Peacock, Recruitment Director at our Retained Recruitment Partners – Leisure People

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