Customer Service Centre Leader: CX Excellence & Growth

Carlsberg Group; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent beverage company in Wolverhampton is seeking a Customer Service Centre Manager to lead a high-performing team. This role involves driving customer service excellence, building relationships with various stakeholders, and implementing improvement processes. Ideal candidates should have experience in motivating teams, exceptional organizational skills, and a collaborative mindset, ensuring exceptional customer experiences across all channels. This permanent, full-time role comes with competitive salary and extensive benefits.

Benefits

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

High street discounts

Qualifications

• Proven experience in leading customer service teams.
• Ability to influence stakeholders and deliver results.
• Track record of meeting ambitious targets.

Responsibilities

• Lead and develop a high performing Customer Service Team.
• Build relationships with Supply Chain Leadership and Commercial teams.
• Drive customer service excellence across all channels.

Skills

Leading high-performing teams

Collaborative mindset

Organizational skills

Job description

A prominent beverage company in Wolverhampton is seeking a Customer Service Centre Manager to lead a high-performing team. This role involves driving customer service excellence, building relationships with various stakeholders, and implementing improvement processes. Ideal candidates should have experience in motivating teams, exceptional organizational skills, and a collaborative mindset, ensuring exceptional customer experiences across all channels. This permanent, full-time role comes with competitive salary and extensive benefits.