Sportsbook Retail Customer Service Leader

Entain; Wigan; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading betting company in the United Kingdom is seeking a Retail Customer Service Manager to deliver outstanding customer service in its shops. The role involves handling transactions, addressing customer complaints, and maintaining high standards. Ideal candidates will be passionate about customer service, possess excellent communication skills, and be able to work both independently and as part of a team. This part-time position offers a competitive salary and additional benefits, including discounts and development opportunities.

Benefits

Optional overtime

Pension Scheme

Discounts with hundreds of retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Ability to communicate effectively and build strong relationships.
• Self-motivated and proactive.
• Capacity to deal with challenging situations professionally.

Responsibilities

• Deliver outstanding customer service.
• Handle customer complaints with empathy.
• Process customer transactions.
• Open and close the shop as needed.
• Maintain high shop standards.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Basic Math

Job description

A leading betting company in the United Kingdom is seeking a Retail Customer Service Manager to deliver outstanding customer service in its shops. The role involves handling transactions, addressing customer complaints, and maintaining high standards. Ideal candidates will be passionate about customer service, possess excellent communication skills, and be able to work both independently and as part of a team. This part-time position offers a competitive salary and additional benefits, including discounts and development opportunities.