Retail Betting Shop Customer Service Lead

Entain; Kirklees; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company seeks a Retail Customer Service Manager in Kirklees. You will deliver exceptional service in exciting betting shops and build positive relationships with customers. Responsibilities include processing bets, maintaining shop standards, and handling customer transactions. A passion for customer service and ability to navigate challenging situations are essential. Enjoy flexible shift patterns with a competitive salary and great benefits. Join us to be part of a winning team that values inclusivity and support.

Benefits

Optional overtime

Pension Scheme

Retail discounts

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in betting shops.
• Passion for delivering great customer service.
• Able to build strong relationships with customers.
• Effective communication skills required.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports.
• Process customer transactions including cash handling.
• Handle customer complaints with empathy.
• Maintain high shop standards.

Skills

Customer Service

Communication

Problem-solving

Self-motivated

Teamwork

Job description

A leading sports betting company seeks a Retail Customer Service Manager in Kirklees. You will deliver exceptional service in exciting betting shops and build positive relationships with customers. Responsibilities include processing bets, maintaining shop standards, and handling customer transactions. A passion for customer service and ability to navigate challenging situations are essential. Enjoy flexible shift patterns with a competitive salary and great benefits. Join us to be part of a winning team that values inclusivity and support.